Lemonade | Pet Insurance Review

4.9

out of 5

Number of reviews 805

Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning.  They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.
5

out of 5

POSTED: | BY: Margaret Andreosky

They have been very attentive and customer service was very on point!

They have made the pet insurance experience very helpful. As a new pet owner, they have walked me through the process very professionally.
5

out of 5

POSTED: | BY: Susan Bjork

The Best

I have had other insurance before. The process was easy enough, upload documents and in a few weeks they mailed a check. This was unexpected, I changed insurance because of pricing and was a bit concerned about it at the time. This was the BEST experience I have ever had. they covered the exam and preventive care. The money was in my account the next day. I am so glad I switched.
5

out of 5

POSTED: | BY: Nellie Wang

Good claim filing process

This was my first year with Lemonade and did filed two wellness claim. The filings were easy and quick with phone app. Reimburse were sent to my bank account in less than 48 hours.
5

out of 5

POSTED: | BY: Lisa schmit

Lemonade is super efficient with review and payment process

Lemonade pet insurance is super efficient with review and payment process.
5

out of 5

POSTED: | BY: Elizabeth Anderson

Lemonade is easy to use and customer service is great

Lemonade is easy to use and customer service is great. They are extremely patient.
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Monthly Cost

Policies start at $10/Month

Coverage

Accident and Illness coverage, with optional wellness package at reimbursement levels of 70%, 80%, or 90% after the deductible.

Payout Limits

Lemonade Pet Insurance benefits cap off between $5,000 and $100,000, depending on how users set up their policy.

Deductible

$100, $250 or $500 annually.

Age Limits

Pets must be at least 8 weeks old to enroll. Lemonade does not terminate coverage for pets as they age.

Waiting Period

All Lemonade pet policies have a series of waiting periods: -2 days for accidents -14 days for illnesses -6 months for cruciate ligament events There is no waiting period for preventative coverage.

Exclusions

Exclusions follow the market standard, so they don’t cover pre-existing conditions; bilateral conditions, dental illness, microchipping; anal gland expression; spaying and neutering; something that happens because of breeding or pregnancy; prescription food; vitamins; and supplements; experimental treatments, or recurring conditions. They will be expanding some of these coverages soon.
Lemonade Pet Insurance detail
Lemonade is a new kind of pet insurance company (they also have renters, homeowners, and term life insurance in the United States, and home policies in Germany, the Netherlands, and France). They use artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning, they aim for zero paperwork and instant everything. They’re also a Certified B Corporation TM, and donate unused premiums to nonprofits (including several pet-centric causes) that users select when they sign up. They’re on the CNBC Disruptor list, and ranked at the top among competitors and in the app store. They’re obsessed with social good, delighting customers, and our pets. They’re currently available in these states. Check Lemonade pet insurance out on Instagram: instagram.com/lemonade_pet
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