5
out of 5
POSTED: | BY: Joel Rosen
Easy and Fas
Filed a claim and received a payment within minutes. Whole process took less than 10 minutes
4.9
out of 5
Number of reviews 805
Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning. They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.
5
out of 5
POSTED: | BY: Les Rorick
Lemonade is easy, fair and affordable
The Lemonade app is extremely user-friendly and even charming. No long waits or call-centers.
The refund policy is fair. Never had to haggle for a reimbursement that was promised.
The rates are reasonable. I also like that Lemonade believes in supporting non-for profits.
5
out of 5
POSTED: | BY: Alfred Valera
Refreshing like lemonade on a hot summer day
Lemonade makes processing claims so easy. Their app is simple to use and claims are processed immediately. I have added the wellness plan and the claims I made against it were paid out within 1-2 days. Everything is handled through there app and if there are issues with a claim an email is sent in a day or two to explain the issues as well as a callback number should you choose to prefer to talk to a live person.
5
out of 5
POSTED: | BY: Cathy Downey
Excellent Service
They are very efficient ! The staff is pleasant and they handled my claim very quickly. I would highly recommend this company !
5
out of 5
POSTED: | BY: Lorena Rivera
Decent Coverage and excellent customer service
I've had two recent visits to the vet. The reps who process our claim are really personable and even asked for a picture of our pet. They told us that they loved his name and it wasn't necessary but it was nice to be treated like more than a claim. They explain what is covered thoroughly, putting in a claim is not bad but I know lemonade is asking for doctor's notes when other insurance carriers are not. They also don't cover the vet consultations but at least those aren't super expensive. So far I've gotten back a good amount of my money and it's definitely building my trust with this brand.
Monthly Cost
Policies start at $10/Month
Coverage
Accident and Illness coverage, with optional wellness package at reimbursement levels of 70%,
80%, or 90% after the deductible.
Payout Limits
Lemonade Pet Insurance benefits cap off between $5,000 and $100,000, depending on how users set up their policy.
Deductible
$100, $250 or $500 annually.
Age Limits
Pets must be at least 8 weeks old to enroll. Lemonade does not terminate coverage
for pets as they age.
Waiting Period
All Lemonade pet policies have a series of waiting periods:
-2 days for accidents
-14 days for illnesses
-6 months for cruciate ligament events
There is no waiting period for preventative coverage.
Exclusions
Exclusions follow the market standard, so they don’t cover pre-existing conditions; bilateral conditions, dental illness, microchipping; anal gland expression; spaying and neutering; something that happens because of breeding or pregnancy; prescription food; vitamins; and supplements; experimental treatments, or recurring conditions. They will be expanding some of these coverages soon.
Lemonade is a new kind of pet insurance company (they also have renters, homeowners, and term life insurance in the United States, and home policies in Germany, the Netherlands, and France). They use artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning, they aim for zero paperwork and instant everything.
They’re also a Certified B Corporation TM, and donate unused premiums to nonprofits (including several pet-centric causes) that users select when they sign up. They’re on the CNBC Disruptor list, and ranked at the top among competitors and in the app store. They’re obsessed with social good, delighting customers, and our pets.
They’re currently available in these states.
Check Lemonade pet insurance out on Instagram: instagram.com/lemonade_pet