Healthy Paws | Pet Insurance Review

We've had Healthy Paws since we got TJ as a rescue and they've been simply fantastic. Unfortunately we've had to use their services far too often for TJ but each time their online claim service was super easy and efficient. I've set my payment option for direct deposit to my checking account and usually within three days of claim submission the payment is in my account. As with any pet insurance policy the rates do go up every year but I feel their annual monthly premium increase is quite reasonable and they never raise your rate other than the normal annual policy rate increase no matter how many claims you submit in my experience. The few times that I've needed to contact them by phone they've always been very efficient and helpful in resolving my issue. When originally shopping for pet insurance they had the best rates and coverage. They get ten stars in my opinion.

Our Izzey has Healthy Paws and I am ver pleased. Unfortunately this year has not been a good one for Izzey. In October she tore her ACL on her right leg. She did very well and Healthy Paw accepted our bill and paid 70% of her surgery. The customer service was wonderful. At the time Izzey’s doctor said she would probably need surgery on her other leg. Healthy Paws again covered the expenses. They also wrote a “Get Well” note to Izzey and asked how she was doing.They were great and I am glad we have this insurance.

Personal, caring and fast!

Couldn’t be more happy with our experience with Healthy Paws. My 9 mos. old pup went in to be neutered and when they attempted to incubate him the tube would not go down his throat. They attempted a second time with a smaller tube, and it would not go down, a third time with an even smaller tube also unsuccessful. My vet noted bleeding everted laryngeal saccules and recommended us to a specialist. After the surgeon consult, Tater Tot needed surgery for a pretty indebt procedure requiring an overnight stay. The bill was over $8500 and unplanned or budgeted for so when Healthy Paws contributed to the bill we were elated! Tater Tot was a vibrate, healthy happy puppy until this issue and we cannot express how thankful we are and that Tater Tot will live a full, happy and healthy life- thank you Healthy Paws!! Tater Tot’s Mom

I hate to write such a negative review, but I have attempted resolve these issues between myself and the company with no results multiple times… This is perhaps the biggest issue, as maybe the other issues could have been resolved if not for this one, but their customer service is non existent. They continue to send me generic requests for more health history for my dog in order to process the first claim I ever made. I’ve submitted the requested history 6 or 7 times on the app, website, and via email. I’ve contacted customer service MULTIPLE times to get more clarification and try to resolve this issue (as SOAPs ARE included and the records I have submitted are all I have- I work in the veterinary industry and my dog has seen the vets I worked for,) and either receive no response or the same generic response. If I get anything more, they respond once and then ghost me. It’s been over a month since I originally attempted to file. The first claim filed for my second dog was denied, even though it is acupuncture by a boarded veterinarian which is supposed to be covered in my plan. I have sport dogs so I chose this coverage specifically to cover things like acupuncture, etc. Additionally, my veterinarian confirmed with me that they have multiple other clients who use Healthy Paws and their insurance covers the acupuncture, AND I have two friends who have received acupuncture by the same vet and have Healthy Paws which covers theirs with the exact same submitted records/invoices. I filed a dispute regarding this over a week ago and have heard nothing. As it stands I’m currently paying for two dogs monthly, one of which they won’t cover anything on until they “receive” the records that I have sent over and over (so I’m essentially paying for NOTHING) and the other of which is currently not being covered for things that the plan specifically states coverage for. To say that I am disappointed is an understatement. I will be sharing my honest experience with clients and other dog trainers and sports competitors.