Healthy Paws | Pet Insurance Review

Our furbaby Zoey, was recently diagnosed with diabetes and quickly developed diabetic cataracts. It was overwhelming just learning the care she would need and insulin twice a day when we noticed she wasn’t seeing well, her eyes started to get a white film over them and she began bumping into things. Time is of the essence when it comes to the cataract surgery and its success. Decisions had to be made quickly. Luckily she was a good candidate for the surgery, we couldn’t imagine the fear she must have felt when her world suddenly went dark. Thanks to Healthy Paws the financial burden of the surgery did not have a role in our decision making. Once the decision was made everything moved quickly and felt stressful. The follow up care was daunting. With everything happening so fast I was so appreciative of the help I received from Healthy Paws, submitting a claim was so easy, I was surprised at how fast we received reimbursement. They even emailed me to see how she was doing. Today was her one week check up and I’m happy to say all is good. She is seeing well, no more bumping into things. To be able to give her the gift of sight is priceless. Thanks to the help of Healthy Paws we were able to make that happen.

When our three-year-old healthy cat suddenly had a major medical emergency, we didn’t think twice about getting her the care she needed. We quickly wracked up about $7,500 in vet bills, seeing a specialist and doing multiple tests. We had never submitted an insurance claim for a pet before, and we were nervous. Thank goodness we chose Healthy Paws to cover her when she was still a kitten! They reimbursed us for everything we expected, given the plan we chose. I can’t thank Healthy Paws enough for how easy they made the process and how quickly they processed our claims! It was a relief to know we wouldn’t have to shoulder the financial burden alone, and we were able to focus on helping our kitty recover. Thankfully, she is doing much better now and we are grateful to have our family member back to her sweet, playful self.

Our last dog was quite healthy but needed some therapeutic help as he aged with amazing results.. but we did not have any insurance. When we found our new dog, we knew we wanted to have insurance and I chose Healthy Paws. Well, Finn (new dog) has had a TON of issues. Skin, ear, bladder stones, nasal bacterial infections, and an ongoing cough to name a few. Healthy Paws has been beyond amazing. I feel bad that we have received so much more $$ benefits than we have paid in... not even close. They are quick to review and authorize invoices and have not refused to approve a procedure yet. It is comforting to know that Finn will get the care he needs. So glad I chose Healthy Paws and recommend to ALL my friends with pets.

In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part. This experience raises serious questions regarding the integrity of Healthy Paws and their commitment to service, especially for long-standing customers. It is crucial for all policyholders, particularly those with aging pets, to be aware of the potential disparities in treatment and the inequities that may arise as a result. This situation underscores a worrying trend in the company’s customer service practices that deserves scrutiny and public awareness.

I've had several claims for procedures and surgery for my old lab through Healthy Paws. They've provided great service and fast, fair claims. The process is easy and they are transparent about what is covered and what documentation they need to cover care. I recommend them without reservation.