Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 10,008

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Learn more about Healthy Paws’ plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: STACY

Couldn’t be more happy with our…

Couldn’t be more happy with our experience with Healthy Paws. My 9 mos. old pup went in to be neutered and when they attempted to incubate him the tube would not go down his throat. They attempted a second time with a smaller tube, and it would not go down, a third time with an even smaller tube also unsuccessful. My vet noted bleeding everted laryngeal saccules and recommended us to a specialist. After the surgeon consult, Tater Tot needed surgery for a pretty indebt procedure requiring an overnight stay. The bill was over $8500 and unplanned or budgeted for so when Healthy Paws contributed to the bill we were elated! Tater Tot was a vibrate, healthy happy puppy until this issue and we cannot express how thankful we are and that Tater Tot will live a full, happy and healthy life- thank you Healthy Paws!! Tater Tot’s Mom
1

out of 5

POSTED: | BY: Ashton Norris

Non existent customer service, poor record keeping, denying claims that should be covered under my policy…

I hate to write such a negative review, but I have attempted resolve these issues between myself and the company with no results multiple times… This is perhaps the biggest issue, as maybe the other issues could have been resolved if not for this one, but their customer service is non existent. They continue to send me generic requests for more health history for my dog in order to process the first claim I ever made. I’ve submitted the requested history 6 or 7 times on the app, website, and via email. I’ve contacted customer service MULTIPLE times to get more clarification and try to resolve this issue (as SOAPs ARE included and the records I have submitted are all I have- I work in the veterinary industry and my dog has seen the vets I worked for,) and either receive no response or the same generic response. If I get anything more, they respond once and then ghost me. It’s been over a month since I originally attempted to file. The first claim filed for my second dog was denied, even though it is acupuncture by a boarded veterinarian which is supposed to be covered in my plan. I have sport dogs so I chose this coverage specifically to cover things like acupuncture, etc. Additionally, my veterinarian confirmed with me that they have multiple other clients who use Healthy Paws and their insurance covers the acupuncture, AND I have two friends who have received acupuncture by the same vet and have Healthy Paws which covers theirs with the exact same submitted records/invoices. I filed a dispute regarding this over a week ago and have heard nothing. As it stands I’m currently paying for two dogs monthly, one of which they won’t cover anything on until they “receive” the records that I have sent over and over (so I’m essentially paying for NOTHING) and the other of which is currently not being covered for things that the plan specifically states coverage for. To say that I am disappointed is an understatement. I will be sharing my honest experience with clients and other dog trainers and sports competitors.
5

out of 5

POSTED: | BY: Olga

Excellent Pet Insurance - Highly Recommended!

I recently had to take my dog for an emergency hospital visit which cost a lot of money, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!
5

out of 5

POSTED: | BY: Robert Flinchbaugh

Claims process is simple and…

Claims process is simple and reimbursement is quick. Highly recommend.
5

out of 5

POSTED: | BY: Olga Kiku

Excellent Pet Insurance

I recently had to take my dog to a hospital for an emergency visit which cost a lot, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!

Monthly Cost

$15 – $90, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $100, $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.

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