Healthy Paws | Pet Insurance Review

I filed a claim for my dog in late January, I sent in all the documents they asked for numerous times, I called them several times a week and never got to speak with the same person, they denied the claim twice even though it was for a tooth extraction from a traumatic event which is clearly covered under the policy. I finally demanded to talk to a supervisor and the claims adjuster somehow didn't see the note from the vet that I had provided a few times. So it was finally resolved but I'm not happy. If I could remove all my 5 dogs from their service I would but they have pre-existing conditions so I'm stuck. Hopefully they will improve their services at some point.

Unfortunately, one of my cats has not been well recently. I have filed multiple claims - the first over a month ago. I have spoken/emailed SEVEN different representatives, and the issues are YET to be resolved. They keep claiming I haven't submitted his medical records, and I keep resending them. Please note, the first time I submitted his medical records was when I enrolled, and I spoke with a representative to verify I had submitted everything needed. They are now trying to claim he has a pre existing GI issue, which is absolutely untrue. They are going off the date of his first claim because they are not organized enough to realize I have submitted his records multiple times and had multiple representatives verify they received them. This is starting to feel like a scam. I am starting to feel like they are purposely being difficult in the hopes that I stop try, and they get to save money. I am so tired of having the same unhelpful conversation with each representative. I truly am appalled at how disorganized this company is and can't even wrap my head around how poorly trained their staff are. I am hoping this issue will be resolved promptly, but I don't think I'll hold my breath. But hey, here's hoping the 7th time will be the charm. In response to the reply: the first submission was indeed a line item record. I repeatedly submitted the rest of the records after I spoke to a rep in November and repeatedly throughout the claim’s process (once while actively on the phone with a representative, so she could verify it was what was needed). I finally took a screenshot of his most recent wellness exam (which I’d sent to records many times) and sent it directly to the claims rep and finally progress was made. The pre existing condition was removed from his chart, but boy was this a process. Update #2: I will say, when I finally got through to a manager, he was very helpful. My subsequent claims have gone much smoother and been processed quickly.

Always very timely with claims, have been using them since 2012 with no complaints. Very nice customer service as well.

Claims are handled promptly and fairly.

Claims service is wonderful. Claims are paid promptly and fairly. I wish my health insurance was as good as my dogs!