Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 10,164

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Learn more about Healthy Paws’ plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Laurie Donley

Chocolate bad; Healthy Paws good :)

My too smart for his own good dog opened a mason jar and ate a bunch of chocolate. At the emergency clinic you could tell the vet wanted to keep him overnight but was worried the expense would be too much. I said I have pet insurance and her whole body relaxed. My doggo got the best care, has no liver damage and is back to his old self. I received a reimbursement check within a week and can now pay off my credit card with zero interest. So thankful for Healthy Paws
2

out of 5

POSTED: | BY: Kathleen

Very poor service.

I filed a claim for my dog in late January, I sent in all the documents they asked for numerous times, I called them several times a week and never got to speak with the same person, they denied the claim twice even though it was for a tooth extraction from a traumatic event which is clearly covered under the policy. I finally demanded to talk to a supervisor and the claims adjuster somehow didn't see the note from the vet that I had provided a few times. So it was finally resolved but I'm not happy. If I could remove all my 5 dogs from their service I would but they have pre-existing conditions so I'm stuck. Hopefully they will improve their services at some point.
3

out of 5

POSTED: | BY: Lancelot's Mom

Stressful. Disorganized. Purposely difficult or poorly trained?

Unfortunately, one of my cats has not been well recently. I have filed multiple claims - the first over a month ago. I have spoken/emailed SEVEN different representatives, and the issues are YET to be resolved. They keep claiming I haven't submitted his medical records, and I keep resending them. Please note, the first time I submitted his medical records was when I enrolled, and I spoke with a representative to verify I had submitted everything needed. They are now trying to claim he has a pre existing GI issue, which is absolutely untrue. They are going off the date of his first claim because they are not organized enough to realize I have submitted his records multiple times and had multiple representatives verify they received them. This is starting to feel like a scam. I am starting to feel like they are purposely being difficult in the hopes that I stop try, and they get to save money. I am so tired of having the same unhelpful conversation with each representative. I truly am appalled at how disorganized this company is and can't even wrap my head around how poorly trained their staff are. I am hoping this issue will be resolved promptly, but I don't think I'll hold my breath. But hey, here's hoping the 7th time will be the charm. In response to the reply: the first submission was indeed a line item record. I repeatedly submitted the rest of the records after I spoke to a rep in November and repeatedly throughout the claim’s process (once while actively on the phone with a representative, so she could verify it was what was needed). I finally took a screenshot of his most recent wellness exam (which I’d sent to records many times) and sent it directly to the claims rep and finally progress was made. The pre existing condition was removed from his chart, but boy was this a process. Update #2: I will say, when I finally got through to a manager, he was very helpful. My subsequent claims have gone much smoother and been processed quickly.
5

out of 5

POSTED: | BY: Sarah Stone

Always very timely with claims. Recommend

Always very timely with claims, have been using them since 2012 with no complaints. Very nice customer service as well.
5

out of 5

POSTED: | BY: Robert Ponzan

Claims are handled promptly and fairly.

Claims are handled promptly and fairly.

Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.

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