5
out of 5
POSTED: | BY: Katie Olson
Healthy Paws Cannot Be Beat!
I LOVE Healthy Paws! Ghillie is the second dog we have insured through Healthy Paws, and we could not be happier. I strongly advise everyone to have the peace of mind they will have that they will always be able to afford the care their dog needs. Healthy Paws is straight forward and honorable. They have no hidden surprises or holes in your coverage. They respond immediately, and they are always fair.
POSTED: | BY: Healthy Paws Customer Service
Marcela, As per the policy we do require full medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts in providing those records. Your recent claim was covered in its entirety with the exception of the exam fee, which are excluded by your plan. Covered items were applied towards your chosen deductible. As with any plan that has an annual deductible, that must be satisfied before any reimbursements can occur. The Healthy Paws Team