Healthy Paws | Pet Insurance Review

Provides very good health and accidental insurance for pets, with quality customer service and fast claims payments. We've had HealthyPaws for eight years and never had an issue or problem. In addition, HealthyPaws communicates regularly and provides useful information for the care and management of your pets. When you do need to contact HealthyPaws by phone you get a live agent on the phone without going through an obstacle course or long wait time.

Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!

Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!

I have had healthy paws since 2017. It used to be quick and easy to submit claims via the app and get reimbursed when I first got insurance for my 2 cats. In the past few years, I have had progressive difficulty in getting claims processed. Specific issues: 1) You can only have 3 pets per email account. I have 4 pets, so couldn't get my fourth pet added to the same account. 2) Issues getting claims processed: When additional information was requested, I emailed the documents, per their request. When I continued to get emails requesting the same information, I had to call so the operator could manually add the information to the claim. This happened for multiple claims. I shouldn't have to call for every claim to ensure the information I sent via the method they requested gets added to the claim. 3) Claims getting denied: my most recent claim was denied. I have had 4 claims for the exact same issue (rehabilitation consult + treatment) approved for this pet. They are now making me appeal this claim because "consult" is not covered - even though rehabilitation services are covered and the exact same invoice item has been covered 4 times. Overall, I am disappointed in this company and no longer recommend them. They will do everything they can to deny claims and you have to call repeatedly to get claims approved.

I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.