Healthy Paws | Pet Insurance Review

Our dog was diagnosed with cancer at 2 years old, with it recurring when she was 4. Healthy Paws quickly processed all of her vet bills without ever giving us a hard time, allowing us to devote our attention entirely to taking care of our pup.

I have Healthy Paws for my 8 year old mixed breed dog, have paid my ever increasing premiums on time every month without complaint. Have had this insurance policy since he was 12 weeks old and have only had 1 claim prior to this last one. Submitted claim after $8500 TPLO surgery, received and email and update on their app that my claim was processed and approved and I would have my reimbursement in 3-5 days from 02/14 - called on 02/28 because I had not received my reimbursement. Was told that the agent was going to put me on hold while she looked into it further as she could not see any notes that the reimbursement was actually issued, call was then disconnected. Called again and was told, "well, we are at the mercy of the USPS, so not our fault if you didn't get reimbursement". After speaking to multiple levels of supervisors, best answer I could get was, "we will open a finance case, no idea how long it will take for them to start working on it or get the new reimbursement out to you". Asked for a call back from someone in finance and was told I would get one within 48 hours. Did not get a call, then got an email from a customer liaison manager who advised she ensured my claim was escalated to finance and if I wanted a call back, to give her dates and times. Responded with my dates and times (any day, any time between 0800 - 1700 EST). No call. Called again this week and was told case was not escalated and the the Customer Service Liaison I was speaking to would escalate it. Unfortunately I am stuck with Healthy Paws now because if I change companies, the 2 issues he has had would be considered preexisting. Worst choice I ever made was Healthy Paws

Healthy Paws has accompanied our rescue dog through chemo. It’s the easiest thing to take a photo of a bill, submit it, and get the reimbursement straight to my bank in days. What’s covered is fair and clear. It’s expensive to insure a pet, but if you don’t want to make hard decisions when something goes wrong, $10k for chemo! Covered, with our selections, at 70%. (And our dog had NO side effects from chemo.) Surgery to biopsy two lumps so we could know if the cancer had returned: $6k. Healthy Paws is a great company.

Outstanding pet insurance. I researched pet insurers a lot and HealthyPaws came up tops - Once you are setup with them - sometimes take a little longer but only the first time it is soo easy to claim! I have submitted a few claims now and its as easy as uploading the invoice pdf to the site - thats it - they then review whats claimed and whats not and send you the details back - no issues or fuss and clear explanations. My most recent claim was absolutely perfect! My choc lab 'Mavis' had an ACL partial tear and had to have surgery. I submitted the claim on the Friday and the cash was in my account on Monday! The explanation was all complete that day also with clear exact responses of what was covered - and they covered everything that I paid for. I have 80% coverage and had a $110 deductible left and the took that off and covered everything else - Absolutely perfect! Honestly, I will never change from them and cannot recommend them enough - I have actually been offered cheaper insurance through my work and I will not change! I wish my human health insurance was as good!

Healthy Paws has seen my dog through two major TPLO surgeries both within 18 months of each other. I would have never been able to afford the surgeries without pet insurance. They processed my claim(s) quickly and even sent me a follow up email to see how my dog was doing. Affordable, reliable and caring.