Healthy Paws | Pet Insurance Review

My husband and I wanted to be able to afford to give our rescued Australian Cattle Dog, Sara, the very best care for the rest of her life, so we enrolled her with Healthy Paws Pet Insurance. Approximately two months after signing her up with Healthy Paws in February, I noticed occasionally lameness in her right back leg. I took her to her vet, who examined her and gave the diagnosis of a partial cruciate tear and recommended surgery. (not an unusual injury for very active and athletic dogs). We also consulted with a highly recommended surgeon. He confirmed the diagnosis of Sara’s vet and explained two procedures and gave me estimated costs for each--Cranial Cruciate Ligament Rupture—Modified Retinacular Imbrication Technique (MRIT) (approximately $3000) or Tibial Plateau Leveling Osteotomy (TPLO) (approximately $4000). I submitted the estimates to the Healthy Paws Claims Team. Even though the TPLO was more expensive, they did not hesitate to encourage me to go with the recommendations of the surgeon. Sara had surgery on a Friday. On Monday I submitted the invoice and received a 90% reimbursement within 72 hours…FAST REIMBUREMENT just as they advertise. AND, with an explanation and breakdown that was so easy to follow and understand. And if this isn’t enough, I just learned that hydrotherapy for Sara will also be covered! The Healthy Paws Claims Team was so supportive—they all have pets and are so knowledgeable about everything related to dogs, including this specific surgery

I have to say one of the most remarkable things about Healthy Paws is how much it doesn't feel like you're working with a typical insurance company. All the folks we've come into contact with have been wonderfully supportive and genuinely care about keeping pets healthy and the mission to help rescue as many homeless animals as possible. I am so glad we purchased our coverage when we did, as our boxer experienced a severe liver condition soon afterwards. Throughout his stay in ICU to his return to home healthy & happy, the Healthy Paws staff had our back on the claims so we could focus on getting him healthy again. The claims process is easy, reimbursement is prompt, and the premiums are very reasonable considering the overall quality of service. I would highly recommend this company to any pet owner! They help make difficult times a little easier by allowing you to focus on your pet's well being instead of worrying about the financial burden.

I'm new to Healthy Paws and haven't filed a claim yet, but I have to say that their customer service is outstanding. An issue came up with my billing and not only was I contacted immediately, the customer care I received was pleasant, professional, and helpful. I would recommend Healthy Paws to anyone and everyone interested in pet insurance!

Three weeks after getting Healthy Paws coverage for my youngest dog Andee, he became very ill. Andee has never had a serious health issue, so we were very surprised by his symptoms. After rushing to the ER and a number of tests later, Andee was diagnosed with lymphoma. I would never have thought my youngest, healthiest dog would be the first to go. I was in such a state of shock the Healthy Paws staff kindly took care of contacting the ER and handling the paperwork. I didn't have to do a thing. Then I received a very thoughtful email from the company along with my coverage statement. Shortly after that I received a check for the ER visit reimbursement. Healthy Paws paid exactly what I expected based on my deductible and coinsurance. No surprises. (I had other pet insurance in the past and was ALWAYS surprised.) The only surprise here was needing to use the coverage so soon!

I'm new to Healthy Paws and haven't filed a claim yet, but I have to say that their customer service is outstanding. An issue came up with my billing and not only was I contacted immediately, the customer care I received was pleasant, professional, and helpful. I would recommend Healthy Paws to anyone and everyone interested in pet insurance!