Healthy Paws | Pet Insurance Review

Our 1 1/2 year old dog was diagnosed with bilateral elbow dysplasia after becoming injured at the park. Healthy Paws was fantastic from the beginning, providing a simple claims-submission process, answers to questions right away, and reimbursement within one week! Based upon x-rays and a consult with a surgeon, there was strong indication that our dog may have fragmented coronoid process (meaning that painful bone chips may be present) and surgery was likely the next step. However, thanks to Healthy Paws, we were able to first have a CT scan (these are expensive--nearly $1,000 - but Healthy Paws covered 90% of this!). It turned out that our dog did not have the fragmented coronoid process and surgery was therefore not recommended! In addition, our dog does not tolerate a number of medications, and Healthy Paws has been covering the supplements that he has been getting. We are very happy to say that our dog is doing better, and we are so relieved that we were able to make the most informed decision possible thanks to the excellent coverage that Healthy Paws provides.

My Shih Tsu puppy had a bladder infection and symptoms of kidney stones. The bloodwork/tests ran $350+. I brought her to my vet on a Fri at 2pm, and by 630p that night, I received an email from Healthy Paws stating my claim had been received, processed, and my refund would be mailed that day! I received the check, as promised, about 3 days later. Healthy Paws is absolutely phenominal in the level of customer service provided. I recommend them to everyone I know who have an animal. You guys are the BEST!

Having done a huge amount of research with the state board of insurance and on line, I was pessimistic about this company being any different from the one that I tried about ten years ago with my previous dog, but I thought I would give it a try as it is a small investment to insure my two Pembroke Corgis. I do not deprive my pets of any care and treat them like you would a family member. My pets will have the best care available regardless of who pays, so I wrote the policy on both. Reasearch shows that as many as 50% of the dogs that live past ten years of age die of cancer. My prior dog was 15 and he in fact did die of cancer. Healthy Paws did everything possible to make their claim process simple hassle free. They exceeded my expectations in having a streamline claim process to dealing with the most caring and professional people to having the reimbursement processed within two weeks of submittal. Wowl, I cannot get my health insurance on me to do that. This coverage is a must have for those of us that want to mitigate some of our financial exposure in providing medical care for our pets.

I’ve had Healthy Paws for over a year and thankfully, haven’t had to use them until now. Our 4 year old Lab mix had some constant licking/itching problems for about a week. Let’s just say it was on the south bound end of a north bound dog. Before I took him to the vet, printed out my pre-populated claim form (thanks for that Healthy Paws - I can never remember my policy numbers!). It was nothing serious and the vet just gave us some topical meds for the temporary condition. My vet was pleasantly surprised at how simple their task was in filling out their portion of the claim form. The day after I faxed in the claim form I got an email telling me the claim was in process. Two days later I got a call from one of their customer care reps with an explanation of my claim payment (there was none since the amount covered did not meet the $50 annual deductible, but I knew that when I filed it). Not only were they concerned about our dog that went to the vet, they also inquired how our other dogs were doing!! So, like that credit card commercial: cost of taking family out to dinner once a month = $80. Using part of that money on Healthy Paws to cover our 2 dogs for our peace of mind = priceless!!

I cannot say enough about how wonderful the service has been that I have received from Healthy Paws. A little over a month ago, my dog woke up with a very red, swollen eye. After 2 vet visits, she was diagnosed with a retrobulbar abscess that would likely require an MRI and surgery (the estimate I received from the vet was for $3000). We decided to try medications first, and in the meantime, I called Healthy Paws to ensure that the MRI and surgery would be covered if it were necessary. The woman I spoke with, Jen, assured me that it would and that she would do her best to make sure it was processed as quickly as possible. It turned out that the medications only worked temporarily, so our dog did end up having to have surgery to drain the abscess (the MRI was not necessary). Her eye is beginning to swell again, so again, we are trying medications and hoping that the abscess does not return. I just put my claims forms in the mail today to file my first claim, but since my initial phone call to Healthy Paws I have received 2 phone calls and an e-mail from Jen checking on my dog and following up with me on her healthcare needs. Additionally after receiving only a fax from my vet, Jen began processing the invoice from my first vet visit to ensure that I would be quickly reimbursed - that is without even officially receiving a claim from me. I researched several pet insurance companies before deciding to go with Healthy Paws, and I am so grateful that I chose them. It is