Healthy Paws | Pet Insurance Review

Promptly reimbursed me $3400 of a $4400 bill. This was my first claim and they paid my exactly as stated with no problems.

My dog, Bonnie was vomiting blood and,after a few tests, it was determined she had a severe case of Giardia. The total bill was just over $700.00. Four days later, Bonnie cut her foot badly, another $700.00! Healthy Paws processed both claims very quickly and I have already been reimbursed for the first incident. The second check is already in the mail! In the meantime, Healthy Paws has contacted me to see how Bonnie has been doing! This kind of customer service is unheard of these days and I'm so pleased that I chose Healthy Paws over all the others. My cat, Mojo, had to have surgery last March to remove bladder stones and the total bill was over $2,400.00. I submitted my claim by snail mail and was reimbursed in a little over a week! I could not be more pleased with the wonderful service I have received from Healthy Paws and have encouraged all of my friends with pets to consider signing up or changing their insurance to Healthy Paws!

My puppy has had a few minor non-routine issues in his first year. My Vet submits the claims for me, and I cannot believe how fast they are processed. I sometimes have the email confirmation that my claim has been received even before I get home from the Vet appointment, and the claims have always been processed within 1-3 days. The customer service team is great; someone always calls (and/or sends an email) when the claim is processed to go over the details and answer any questions. While they do not cover basic routine "maintenance-type" of issues -- yearly exam, vaccines, spay/neuter... these types of costs are expected and budget-able, and I believe this is what keeps the premium down. My premium is extremely manageable -- much lower than other Insurers, if not the lowest for the same or better coverage. I am glad I selected Healthy Paws, and they are there for the non-routine concerns and emergencies.

We've had Healthy Paws for about 3.5 months and have submitted two claims. They've responded quickly, and have covered exactly what they said they'd cover. I've heard so many horror stories about pet insurance, but this company is a gem (so far). We have a high energy, but very sweet Doberman puppy (all 81 pounds of her), and this insurance gives us some sense of security. I love the yearly deductible, rather than the "per incident" deductible of many insurance companies. We have a $250 deductible and 90% coverage policy. It doesn't cover office visits or the charges for the office visit of a major claim. We've had three visits since buying the policy. The first visit for abrasions applied the prescription to the deductible. The second didn't apply, since it was only an office visit. We didn't even submit it. Our third visit was for a severe toe fracture. This one put us over the deductible. They use the actual vet charges to compute the claim. In less than a day, they processed the claim, and a check is in the mail. Submitting claims by email is very convenient, as well as fast! They respond (automatically) after submitting the claim. The next day they respond personally with the results of the claim. And, they express an attitude of care.

Our Lulu was having problems and we took her in and learned she had a bladder infection. The claim forms were completed by our vet and all went very smoothly. The most impressive part of the story is we received an email from the CPP (Chief Pet Protector)of HealthyPaws asking how Lulu was doing one week after her visit to the vet. The email was not a form email and we were able to communicate with this person. We were so impressed with the whole experience and Lulu is feeling like herself again! I would strongly recommend HealthyPaws to my friends and family.