Healthy Paws | Pet Insurance Review

I was excited to sign my dog up for Healthy Paws Pet Insurance after reading the great reviews, however, at this point the service seems to be HUGELY disappointing! When I called with some policy questions, the receptionist was less than friendly (actually quite short) and refused to immediately connect me to a representative. After calling back a while later, I learned that the medical record review that was initially promised as an automatic benefit was never processed. Apparently you have to make a separate request apart from faxing the medical records to the company (in direct contrast to what the previous representative had told me). Another shocking surprise is that ALL payments are DIRECTLY DEDUCTED from your checking account/credit card- which is not mentioned PRIOR to enrollment. This is only mentioned in the policy documents received AFTER you sign up. The conversation concluded with the representative pretending not to hear me and then hanging up the phone.... No call back from them, even though my number is on file... Very unprofessional.

We had Healthy Paws for only one year before our dog was diagnosed with an inoperable tumor growing on his spine and causing him excruciating pain. Healthy Paws has been truly AMAZING. They have paid just as promised, and have shown caring concern in the process. Along with a few smaller things prior to the tumor, they've been with us through the diagnostics (MRI, ultrasound, xrays, etc), a hospitalization in the critical care unit, a crazy amount of ongoing medications, radiation treatment, and other needs. As you can imagine, this has not been an inexpensive process. We care deeply for our canine family member, and this process would be much, much harder without Healthy Paws. Based on our experience, which has been pretty extensive at this point, we can't recommend them highly enough. They've been worth the investment many, many times over. THANK YOU HEALTHY PAWS!

Got insurance for our two lab puppies - just over 2 weeks after we got it, our puppy had an injury that required multiple x-rays, blood draws, IV & fluids, and 2 overnight stays, totaling over $1,300. Healthy Paws paid 90% of that! And, quickly, too. We submitted the claim and even though it was a first-time claim and they had to review all of the records, we had a check 7 business days later AND 2 special calls and emails to update us on the status and inquire about our puppy's healing. These people aren't just a business - they truly love animals! Best insurance decision we ever made!!

They are very pleasant and helpful when I call. They reimburse for claims immediately. This is the best pet insurance plan for sure.

I was originally going to sign up for one of those larger pet insurance companies that you hear about often. But I decided to be thoughtful and do some research. Healthy Paws ended up rising to the top based on the criteria I had. I wanted a company that had high satisfaction scores from clients, covered illnesses/sicknesses, were responsive and most importantly treated me like a person. Not only did Healthy Paws meet these criteria but they also had an added benefit - they actually care about my pet. When I have submitted claims they actually ask how my dog is doing! What insurance company does that? In addition, they have consistently processed my claims in under a week! I absolutely love Healthy Paws and will use them for all my future pets.