Healthy Paws | Pet Insurance Review

I have had healthy paws since 2017. It used to be quick and easy to submit claims via the app and get reimbursed when I first got insurance for my 2 cats. In the past few years, I have had progressive difficulty in getting claims processed. Specific issues: 1) You can only have 3 pets per email account. I have 4 pets, so couldn't get my fourth pet added to the same account. 2) Issues getting claims processed: When additional information was requested, I emailed the documents, per their request. When I continued to get emails requesting the same information, I had to call so the operator could manually add the information to the claim. This happened for multiple claims. I shouldn't have to call for every claim to ensure the information I sent via the method they requested gets added to the claim. 3) Claims getting denied: my most recent claim was denied. I have had 4 claims for the exact same issue (rehabilitation consult + treatment) approved for this pet. They are now making me appeal this claim because "consult" is not covered - even though rehabilitation services are covered and the exact same invoice item has been covered 4 times. Overall, I am disappointed in this company and no longer recommend them. They will do everything they can to deny claims and you have to call repeatedly to get claims approved.

I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.

My corgis are my world. I have two. They are not only a financial investment but also a heart healthy investment. To me they are not just dogs. So I knew when I got my first one that I was getting medical insurance for them the same as I did when I had my human children. And I’m very glad I did. When my first corgi boy was 3 he ruptured his CCL and had to have TPLO surgery. I was unfamiliar with the severity of the injury and the extent of the surgery and rehab that followed. All I could think about and care about was getting him fixed and back to his 100% self. The cost of it all was in the thousands of dollars but my mind was at ease because I knew that I had been proactive and carried insurance. The folks at HealthyPaws were phenomenal in handling my claims and showed true empathy and compassion towards my pup and me throughout the entire 3 month journey. I was able to focus solely on my pup and had peace of mind that the cost of it all was not an issue for me. Because of HealthyPaws fantastic coverage I was able to get top shelf medical care, surgery and therapy for him. Now here we are 4 yrs later same pup is now 7 yrs old and he repeated the same injury in the opposite knee. Here we go again through the very same scenario as before with surgery, rehab etc. and just like before HealthyPaws as come through for us again with flying colors! We recently added our second corgi to the family and one of the items on the list of must haves was pet insurance and this time it was a no brainer who I was contacting. I did not have to research what company was best for us because I already knew. Premiums are very affordable but the peace of mind that HealthyPaws provides is priceless. ⭐️⭐️⭐️⭐️⭐️

I adopted a terrier mix end of year 2023, and fortunately decided to take out pet insurance. This is something that I have never done before, but after my last dog of 12 years who had mast cell cancer I had spent a small fortune on vet and surgical bills. I am so glad that I decided to take out the insurance - come to find out the hard way that my terrier is extremely allergic to bees. We had an emergency trip to the vet, she went into anaphylactic shock and had to be treated. She is now taking injections for desensitization. I cannot recommend Healthy Paws insurance enough - it is so easy to submit a claim and they reimburse quickly. I had to call their customer service number and was very happy with the level of service.

Great service -- affordable, easy to file claims, good customer service, fair -- would highly recommend.