Healthy Paws | Pet Insurance Review

I have been a customer since 2016. My first claim was filed in February 2023. It took 4 weeks for the company to tell me that they needed additional documents, which I provided the next day. It’s been another two weeks, and my claim is still awaiting review from a claims processor. I currently have six claims pending. The 2-10 day processing that they advertise is a false claim in my experience. Update: I followed up with a Customer Manager as the Healthy Paws social media message below suggested. I have made multiple calls and spent several hours with Healthy Paws. Another 10 days has gone by since leaving my review and my claims are still “processing”. Healthy Paws has been getting away with false / misleading advertising. If you’re shopping for pet insurance, please consider all of your options carefully. If you switch pet insurance, many insurers will not cover pre-existing conditions.

We are very happy with the service provided by Healthy Paws. The claims process and the app were very easy to navigate. The insurance is worth every penny. We’ve had two instances of needing the insurance and Healthy Paws was quick to process and pay out the claims. They also checked in on how our dog was doing. This has probably been the best insurance process I’ve been through with any type of insurance.

My pug, who had always been incredibly healthy, simply jumped off of our couch (something he had always done!) and immediately lost feeling in his back legs. We had to rush him to the hospital for immediate care and hospitalization. An MRI showed a herniated disc and significant spinal trauma. The hospital kept him for a period of days as he was going to need medication, rest and rehabilitation (and maybe eventual surgery). With the vet, we came up with a care plan in order to bring him home. But the first day we brought him home - he had a bad reaction to medication and had to be hospitalized again. All in all, he was hospitalized for almost a week. We were devastated and very stressed, to say the least. In the background, knowing we had Healthy Paws made all the difference. The claims process was so smooth and simple, and the reimbursement was in my account so quickly. Not having to fight on the financial end of things made our lives easier when all we wanted to do was focus on our fur baby. I am grateful that we have pet insurance with Healthy Paws, 10000%!!!

Years ago we lost a cat to cancer and because we didn't have pet insurance at the time, couldn't afford the treatment she needed. At that point, we vowed that for any future pet we would definitely get pet insurance. That was 5yrs ago and since then added two more cats to our family. The day we picked up our kittens we enrolled them with Healthy Paws. Like most, we reviewed many pet insurance companies and felt the coverage from Healthy Paws was the right fit for what we were looking for in pet insurance. Over that 5yr period we have relied on Healthy Paws twice. Once for an abdominal obstruction which required surgery and most recently to help pay for cancer treatments. Sadly, after 10 months our furry friend lost his battle but Health Paws was there to provide the financial support we needed. I found the rates to be reasonable and their claims process and reimbursement times spot on! We will be welcoming two more additions to our pet family this weekend and signing them up with Healthy Paws will be a no brainer.

Healthy Paws insurance is fantastic and I would recommend it to anyone looking for pet insurance. They have covered our dog Sasha since she was a puppy. When we found out that Sasha had cancer we were worried about cost of treatment and how much would be covered. The fact that Healthy Paws has no cap on treatment was a blessing in such scary times. They always answered the phone with a smile on their voice, resolved claims in a timely manner and have covered ALL of Sasha’s cancer treatments. We are heart broken that Sasha lost her battle with cancer, but we are certain that we gave her the best possible life she could have had, and that is partly due to Healthy Paws.