Healthy Paws | Pet Insurance Review

I've had Healthy Paws insurance for only 3 months, so I wouldn't say I know them inside and out. However, so far I've found them difficult to communicate with. They go days between responding to emails. When they do respond, they don't answer the question I asked. I sent them my dog's records multiple times, they say they don't have them. I'm AMAZED that this is the top ranked company on petinsurancereview.com. At this point I don't know if I should stick it out with them, or try another company....

I'll be the first to admit that I checked the reviews on this site to pick a good insurance company for my Chocolate Lab. I had VPI, and I wasn't happy with their coverage, so I went with healthy paws. Unbelievable service, quick claim processing (sent in at 3PM, received claim processed email at 7PM). Their CSR are very happy and accommodating, and I will never change insurance companies, and I've already referred several friends to Healthy Paws. Rock on!

I researched several pet insurance companies before diving in, but Healthy Paws has been great since we started our policy 5 months ago. Our 9 month old puppy has needed thousands of dollars in medical treatment for various items and Healthy Paws has delivered exactly as advertised. Our claims manager even checked up on our pup after her most recent surgery to see how she was feeling. All thumbs up for Healthy Paws! Well worth the investment!

When we were planning on getting a new puppy, I researched pet insurances immediately. I figured after all the possible trouble that a puppy can get in to, I wanted to have the insurance just in case.....unfortuneately we needed to file our first claim about a month ago. Our girl, Landry, was working on a bone and a piece broke off. She swallowed the piece lightening quick and I could not retrieve it. Less than 24 hrs later, she was vomiting repeatedly and very lethargic. She then went to our regular vet, x-rays, medicines, a two night stay over at the vet, bland diet, and still would retch and vomit out of the blue. By the way, the bone was never found in x-rays, even though we saw her consume it and no one saw it come out anywhere!!! She then had an endoscopy at another vet and was on medicine and prescription food for over a month. That's when we filed the first claims to Healthy Paws. They were so professional from the start. I actually spoke to an owner with my first phone call in reseaching them! They followed up with emails when any paperwork was submitted and after a few weeks, the checks were in the mail! Their customer service dept. continued to follow up with an email, expressing their well wishes and asking for a picture too! I tell everyone to get this insurance! They do what they claim and you won't be disappointed if you ever have to use it! Hopefully it won't be too frequent! P.S. No more bones for Landry! EVER! Tough lesson learned. Than

I was excited to sign my dog up for Healthy Paws Pet Insurance after reading the great reviews, however, at this point the service seems to be HUGELY disappointing! When I called with some policy questions, the receptionist was less than friendly (actually quite short) and refused to immediately connect me to a representative. After calling back a while later, I learned that the medical record review that was initially promised as an automatic benefit was never processed. Apparently you have to make a separate request apart from faxing the medical records to the company (in direct contrast to what the previous representative had told me). Another shocking surprise is that ALL payments are DIRECTLY DEDUCTED from your checking account/credit card- which is not mentioned PRIOR to enrollment. This is only mentioned in the policy documents received AFTER you sign up. The conversation concluded with the representative pretending not to hear me and then hanging up the phone.... No call back from them, even though my number is on file... Very unprofessional.