Healthy Paws | Pet Insurance Review

I purchased Healthy Paws Pet Insurance for my dog, Frankie earlier this year. I lost her older brother late last year to bone cancer and am still paying off his medical bills so I thought pet insurance sounded like a good investment for Frankie. Well, it's already helped us out and I couldn't be happier with it!I found a little bump on Frankie's leg so we went to see our vet and she was concerned enough to take a sample and have it sent for cytology. This was the first claim I filed with Healthy Paws (for the aspirate and cytology). I was surprised by the phone call I received within a week to tell me that the claim would be covered. I was even more surprised that the first thing they asked me was "How is Frankie doing?" The gal I spoke with said they were sending the check out that day. I mentioned that Frankie was scheduled for surgery to have the mass removed because the results had indicated it was a mast cell tumor. :( The customer rep said that the surgery and anesthetic would also be covered. And that was much to my relief as the bill was estimated around $1000! I did get the check for the 1st claim the monday after our phone conversation but my jaw nearly hit the floor when I discovered we had also gotten the check for her surgery claim we only filed on the Thursday before! I can't believe they processed the claim that fast! I also got a follow up email asking me to let them know if Frankie was recovering well. Man, if only people health insurance was that good

My German Shepherd, Triton, hurt his leg and I took him to the Vet. Xrays were taken and it was determined he would need a major surgery (TPLO). Basically, the equivalent of a knee replacement. The cost for everything would be about $4500. Yikes! Not only did Healthy Paws handle this claim very quickly, the customer service is outstanding. They are very compassionate and caring animal lovers! I couldn't believe the conversations I was having with them, both on the phone and via email. They asked repeatedly how Triton was doing and sent well wishes. The claim was processed quickly and I received my check in about 10 days. My Vet also says that Healthy Paws has the easiest claim forms they've encountered, making the entire process that much easier. I was on the fence just 6 months ago debating to get pet insurance or not. Boy am I glad I did! I did lots of research because there are many insurance companies to choose from. I'm SO glad I chose Healthy Paws! I wish my own insurance company treated my the way they do!

My little love, Cassia, got very sick overnight with respiratory issues and was taken directly to the emergency vet. What followed was two more visits to her primary vet to help get her better. There was a ton of cost including labs, imaging, and medications. I had no reservations in telling the vets to do what they needed to help figure out how to get my fur baby better. Healthy Paws was great - they were very helpful in getting records from the different vets and quickly reconciled the multiple claims into one check. Considering its the first time we used our policy, it took a little over a week to get everything coordinated as her records needed to be reviewed. My claim was finalized on a Friday - I had my check on Tuesday the following week. My fur baby is back on all four paws and I can't thank Healthy Paws enough to making it that much easier!

This is the best pet insurance company bar none. We had insurance before and they never paid out, and contantly found reasons as to why we were not covered. These kind folks are the opposite. They are prompt, polite, caring and funny. We are so pleased that we found them for our three fluffy boys, we cannot recommend them highly enough.

For the last several years, we have had our two pets insured with Healthy Paws. During that time, they have both required treatment and Healthy Paws has been there every step of the way for both us and our pets. Rhianna, our golden retriever, developed a maxillary osteoma while Selena, our sheltie, needed two teeth extracted. Through these difficult ordeals, Healthy Paws has shown true compassion for our pets as well as we, the owners. They have been responsive to our every need, settled our claims professionally and fairly, and time and time again, have shown they truly care about our pets through their kind and thoughtful correspondence. Recently, when Rhianna passed, we received heartfelt condolences through a sympathy card sent to us by Healthy Paws which had been signed by many of the staffers there. Talk about caring!!! In my opinion, Healthy Paws should be held up as a shining example throughout the business world in this country of how a company should behave in meeting the needs of its customers. Healthy Paws is simply the best!!!