Healthy Paws | Pet Insurance Review

My senior girl has CKD(kidney disease). Healthy Paws has been there every step of the way. I have had many many many claims with them since my girl got diagnosed with CKD. :( Quick turn around on claims, EASY claims process. Easy for the vets as well, which is super important. Great communication, friendly staff. They make it clear, simple and quick. They are clearly the best. I promote them when ever I can, as I have had nothing but the best customer service with them.

After doing lots of reviewes for pet insurance, I chose Healthy Paws for our Old English Sheepdog puppy. We also have an older OES who we have insured with VPI. VIPs rates were significantly higher than they were for our first dog so I decided to shop around. Wow, was I pleased!!! Our puppy got an obstruction from a piece of corn cob (we have no idea where he got it because he's well supervised) and had to have emergency surgery. While he was in surgery and at the vet overnight, I went to my Healthy Paws online account and printed a claim form with all of our information already filled out. I took the claim form to the vets office when we went to pick our dog up. The vet filled in the required information and faxed the claim for us. I got an email from Healthy Paws the very next day to say they were processing our claim, and here's the best part...they approved the claim the next day! I got a check in the mail from Healthy Paws exactly three days after the surgery! We didn't really have any major complaints about VPI, other than their price but now that I have used both, Healthy Paws is much quicker and communicates much better through the claim process. To top it all off, I got a personal email from a Healthy Paws rep asking how our pup was doing after the surgery. They also wanted to see a picture of him and related a personal story about the breed. I would highly recommend Healthy Paws to ANYONE considering pet insurance!

One of the first things that I liked about Healthy Paws Pet Insurance was that they allowed me to submit all of my dog's records and did a medical review to make sure that she would have no pre-existing conditions. When Pixel had her first claim (an incident of chocolate toxicity), Healthy Paws processed her claim just as they should have, and they processed it in under 24 hours of receiving it. My experiences with Healthy Paws since the first claim have also been very positive. They process quickly (again, usually e-mailing me an Explanation of Benefits within 24 hours of receiving a claim). And, everything that should be covered is covered. I enrolled Pixel in Healthy Paws because I liked their coverage options, and since she's been enrolled, I've been happy with their claims handling and payment. Plus, I've been pleased with the personalized follow-up that they do. After every claim, a representative has e-mailed me with a kind letter asking how Pixel is doing. (They even encourage you to send in a picture of your pet!) I have already recommended Healthy Paws Pet Insurance to several friends. It's comforting to know that I can afford to take care of my little girl in an emergency.

About four months ago my great Great Dane escaped and was unfortunately hit by a car, but survived with damage to his left hind limb. Thanks to having Healthy Paws pet insurance, however, I was able to go full speed ahead on getting him the surgery he needed to keep his leg. Not only did they pay for almost all of the surgery, they were extremely helpful along the way and made it completely hassel-free. This was nice during a time when emotions were running high. Now my dog is receiving physical therapy (hydrotherapy), and this is also covered by Healthy Paws. Signing up with them when I first adopted my boy was the best decision I have ever made. THANK YOU HEALTHY PAWS.

If there was one company to compare healthy paws insurance with, it would be Nordstrom. They go above and beyond in their customer service. All questions are promptly answered whether it be through e-mail or phone. There's no catches with this company, they are upfront about what they'll cover. My dog ended up having to go to the emergency room for various complications, died, but was resuscitated. He was hospitalized for several days, racking up a bill of approximately $3,000+. The claim was processed within the day, reimbursement check was in the mail within a week! I got back $2700+. They are great with following up before and after the claim, seem to show care for our pets. I cannot recommend this company enough, this is the insurance company to get for your dog! Thank you Healthy Paws!!!