Healthy Paws | Pet Insurance Review

My older buddy, Barry developed a nasty ear infection that would not go away. It then lead to secondary issues in which he began to develop nerve paralysis on his left side (same side as his ear infection). He could no longer blink or close his left eye and it was affecting the use of his left hind leg as well where he could not support himself using that leg, nor walk properly or do the normal activities cats do. It came to be that for a good 2-3 months I was paying a visit to the vet every week. At every point Healthy Paws was quick to process the claims. I have been more than satisfied with the customer service from Healthy Paws! My experience has been thus far exceptional because they go above and beyond processing claims. Sending a note to check in on my furry buddy shows that Healthy Paws truly cares about their clients' pets' well being and affirms my choice to selecting Healthy Paws over other pet insurance. It was a personal note written by someone who have it some thought because they asked that I "give him a great big hug from us tonight!" When I responded I received a quick response back personalized the response I had sent. I tell all my fellow pet parents about how great Healthy Paws is. Keep up the awesome work!

Incredibly easy to submit a claim, instant response to questions, and fast(and complete) payment. Plus, they emailed to check up on how my puppy was doing afterward. Their business model seems to be give really good service and people will respond. What a concept!

I recently had to take my cat to the emergency clinic due to his consumption of a string, which I knew presented a risk to his intestines. The veterinarian attempted to induce vomiting but when that failed to work, I was offered the option of a endoscopy - a non-invasive way of removing the string. While the veterinarian indicated that it was possible the string would pass without incident, I didn't want to take any risk and opted for the procedure. It required my cat to be anesthetized and administered the requisite medication and bloodwork, amounting to a cost of over $1,000. Fortunately, the procedure was a success and the veterinarian was convinced after seeing the length of the string that it had been a good decision. I processed my claim two days following the procedure. The form - pre-printed with all of the my cat's and the insurance information - was extremely simple to complete. All I had to do was scan it and the clinic receipt and medical record to pdf files and submit them via email. Before the day was through, I had confirmation that the information had been received and the claim was being processed. A short time after that, I received a follow-up email stating that my check would be mailed. The message included a description of the coverage, which was exactly in line with my own calculations. I received the check within a week. A few days later, Healthy Paws sent another message asking after my cat's health and seeking confirmation that everythin

Our puppy (7 months old)had to go to urgent care for a troubling and rather mysterious stomach emergency, with a follow-up at our vet shortly thereafter...the bills quickly added up to almost $1700. The claims paperwork (accessed online with our account info already printed on the form) was submitted by the hospital and our vet, and within a week we received our claim reimbursement check. We received personal e-mails from Healthy Paws staff referring to our puppy by name - and follow-ups asking how she was doing (with a request for a picture). The entire process was VERY easy! Healthy Paws is the BEST!P.S. Our puppy is back to her healthy and very lively self again!

If only there was a company that insured humans with the same dedication and fairness as Healthy Paws insures animals. I've had a wonderful experience so far. I only had one issue, when the reimbursement I was due to receive was smaller than expected. The staff at Healthy Paws didn't try to tell me I was wrong, or to "deal with it," or that I didn't have a clear understanding of the policy, as most insurance companies would do. Instead, they pleasantly informed me they would look into it immediately. I got a call back 15 minutes later informing me there had been a minor clerical error that had accidentally classified part of my cat's procedure in the uncovered "exam fee" category. They fixed it immediately, apologized for the mistake and adjusted my reimbursement. The whole thing took 20 minutes to correct, and I was only on the phone for about 5 minutes of it. Really awesome experience from a thoroughly good company. I have been with Healthy Paws for about a year now and have no complaints, and I think things will continue that way.