Healthy Paws | Pet Insurance Review

Marketing information and websites are nice but ultimately I can only rate a company once there is meaningful interaction and with insurance that usually means a claim. My cocker spaniel had been insured for about a year. She had pre-existing cataracts so those were not covered. I decided to pay for the surgery to remove one from her right eye. It went well but several months later glaucoma developed as happens occasionally after cataract surgery. The glaucoma escalated so quickly that her optic nerve became damaged and her vision once again was very poor in that eye. So I decided to have the left eye catract removed and also do a preventative surgery to avoid any possibility of glaucoma in that eye in the future. I wanted her to have at least good sight in one eye. Because glaucoma is painful - I also had another surgery in the right eye to alleviate the glaucoma. The amount of money spent was astronomical -- $6000 not including medicines (on top of the previous cataract surgery a few months earlier). I made a claim requesting reimbursement for the expenses related to the glaucoma. I submitted very complex bills because of the multiple surgeries done simultaneously and asked that for a pro-rated share of the surgical and hospital costs for the glaucoma. I wasn't sure it would be covered at all since it was possibly the result of the cataract surgery (which was not covered). Well, it was covered! And my reimbursement was EXTREMELY generous in how they al

I recently insured my 1.5 year old pit bull cross with Healthy Paws. 18 days after we purchased insurance our dog completely ruptured her cruciate ligament. There is a 15 day waiting period for coverage. I was SURE they would figure out a way not to cover the $4500 surgery. However, I faxed them all the records and within 10 days I received a reimbursement check for my dog's medical care. There was no hassle, no questions and great customer service. I highly recommend Healthy Paws.

Healthypaws is the best choice I have made for my two dogs. They are so true to there word and so helpful they deserve a medal for being the best in customer service and being so fast in taking care of the customer.

Healthy Paws is much better than I could have ever imagined a pet health insurance company could be. My Pit Bull tore her ACL at a dog park. The surgery cost thousands of dollars. The Healthy Paws check arrived to me in less than a week after the surgery. Their customer support people were very caring and knowledgeable. They literally spent hours with me on the phone over my concern about having this surgery done to my young dog. Healthy Paws was really incredible. I will use them for life.

I enrolled my dog in Healthy Paws after I got burned by the last insurance company I was dealing with. I have to admit I was a little skeptical because the company is fairly new and I did not want to be taken in again. Every time I called with any type of questions that I had someone was always there to answer and make sure I completely understood the answers. I have only been with them since January so my coverage is still new. Two days ago my dog got sick, he was pooping and throwing up all over the place. I called his local vet and the Dr. was out at a conference until Friday, so they recommended I take him the the ER, I hesitated because I knew that taking him to the ER would run me a couple hundred bucks. So before I left I called Healthy Paws and right away someone answered the phone. I wanted to make sure that the visit would be covered. They told me exactly what would be covered and they even faxed the claim form directly over the the Animal Hospital for them to fill out. So, after an examination, some blood work and medication it turned out my dog has pancreatitis which is really painful for him. I got the bill at the end of the visit and it was over $500. The next day I faxed the claim over to them first thing in the morning and since this was my first claim I also included his records from his normal Vet. After I faxed it I called them to see if they received it and they confirmed that they did and also told me the first claim usually takes the