Healthy Paws | Pet Insurance Review

Our dog ate a balloon in September. We submitted our claim and within 2 days, it was processed. In October, we realized our dog was sick and a pair of tights was missing. Sure enough, he had eaten them and needed emergency surgery. I had my personalized claim form (which I can download in a second when I need it)ready for the doctors. Our puppy did great in surgery and our claim was handled quickly -- within a week, we received our check! Healthy Paws was extremely responsive and checked in to see how our dog was doing. What a great company!

We decided in August 2012 (after a great deal of research) to go with Healthy Paws pet insurance for our two young mixed breed rescue dogs. Zoe (11 lbs.) is a yorkshire terrier mix and Mara (18 lbs.) is a mix of Chinese Crested and Boglen terrier. They are both very healthy dogs, but we wanted protection and peace of mind against unforseen injury or illness. Unfortunately, Zoe became ill October 17th, with vomiting and diarrhea. We took her to the vet that morning and a blood test revealed she had HGE (hemorrhagic gastroenteritis) and was dehydrated. She had to stay in the hospital for three days, with an IV and supportive treatment. Antibiotics, anti-nausea drugs, the works. She made a full recovery, but the cost of those three days came to $924.40, not something we can afford at one time. We paid the bill and I submitted the claim form, invoices and Zoe's records from the vet via e-mail to Healthy Paws. I e-mailed that info to them at 4:24 PM on 10/30/12 and I received a response that the claim was being processed at 9:56 AM the next morning. Wow! The Explanation of Benefits (EOB) attached to that e-mail was so clear and concise I could see exactly what was covered minus our deductible and what the amount of the check would be that we would receive in the mail. They covered everything exactly as they were supposed to, I wish MY healthcare company had it together enough to provide such a clear EOB. Even the wording of their e-mails were warm and personal, you get the feeling

It was nice to be in touch with a real person at Healthy Paws instead a large company with automatic replies.

Our dog Metta is a nine month old Newf. She has had smoe bladder and urinary track issues and Healthy Paws has not flinched once a the treatments proposed or payment. I highly recommend this company and their product.

I just received my first renewal notice and was disappointed that my rate was increased more than 15 %. I understand why rates increase but feel Healthy Paws was deceptive in the assertions made on its website that premiums would only "slightly" increase on an annual basis. When questioned, a customer service representative stated That they hope to keep premiums under 10% but had to raise them higher due to an unusual claims this year. I don't see how even a 10% increase can ever be considered slight. I would recommend for claim handling, but with a caution about how expensive your policy will be one day.