Healthy Paws | Pet Insurance Review

I have had Healthy Paws for YEARS. In the past I have rated them 5/5 and had claims processed quickly and any issues handled swiftly. Customer service was second to none. Until my pet passed away..... My dog passed away on the 16th of the month, I notified HP right away. I filed a claim for the cremation expenses, as covered by her medical condition. They still took out my premium on the 21st and have not processed my claim. I understand that things happen - however my communications with them have been less than helpful. The first time I emailed, they said it would be taken care of in a timely manner. 7 days go by, so I call customer service. They proceed to tell me that my claim will be processed on the 25th and my account will be closed and they will refund my premium. On the 26th I called back and and the gentleman on the other end of the phone proceeds to tell me that no one should have said that and that there are a 'lot of other sick dogs' so we will process your request as soon as possible. I have been really nice in my communication with them, as I know things happen but this is a little ridiculous at this point. I also felt it was a little insensitive to say that my claim was being held up because there are a 'lot of other sick dogs'. I really expected better, Healthy Paws... you were a big part of helping us when we needed it. Now I feel like we don't matter because you're not going to get a monthly premium from us anymore.

I am so happy I decided to get pet insurance for my dog and I'm even happier that I chose Healthy Paws as the insurance for my dog. I'm embarrased to admit that I've submitted more pet insurance claims than I wished. My dog is very high maintenence and he seems to get himself checked into the vet a lot... or perhaps he loves vet visits and does what he can to keep going back. Either way, knowing that this insurance is supporting us financially makes me feel better. Their website and app are very easy to use and I look forward to seeing my reimbursement checks in the mail. So if your dog/dog breed is known to be on the higher vet-visiting side, I highly recommend signing up with Healthy Paws. Thank you Healthy Paws for helping me keep my dog healthy and alive.

I am so happy I decided to get pet insurance for my dog and I'm even happier that I chose Healthy Paws as the insurance for my dog. I'm embarrased to admit that I've submitted more pet insurance claims than I wished. My dog is very high maintenence and he seems to get himself checked into the vet a lot... or perhaps he loves vet visits and does what he can to keep going back. Either way, knowing that this insurance is supporting us financially makes me feel better. Their website and app are very easy to use and I look forward to seeing my reimbursement checks in the mail. So if your dog/dog breed is known to be on the higher vet-visiting side, I highly recommend signing up with Healthy Paws. Thank you Healthy Paws for helping me keep my dog healthy and alive.

Healthy Paws has been there for my pet when we needed them most! Easy to make a claim and it is processed efficiently. Will continue to utilize Healthy Paws with our current pet and any in the future! Thank you Healthy Paws!

Within in the same week two out of our four fur babies had an emergency surgery. Liam had a slipped disc and Duke had foreign object stuck in his intestines. Thank God for healthy paws pet insurance! We are so glad we have these benefits or our fur babies in case of these emergencies. Healthy paws pet insurance has been a savior to our finances when it comes to our pups. The customer service is excellent and the turn around time to file a claim is easy and fast. Thank you so much!