Healthy Paws | Pet Insurance Review

Vinny is an indoor cat but slipped out and in 20 minutes had a fight with a stray cat that hangs around. He developed an abscess on his cheek that required suture and drainage. We had signed up with Healthy Paws around 4 - 5 months prior to the incident, so this was our first claim. We were pleasantly astonished at the prompt response to our claim, the helpful assistance via email and empathetic approach to the incident. Within the week we received a check back. We are impressed, extremely happy and would readily recommend Healthy Paws to friends and family.

Healthy Paws has been nothing but great. My vet forwards the bill to the company, the company replies promptly and a check is in the mail. I couldn't ask for more peace of mind. It makes the cost of a sick or injured pet no longer a concern. While at the vet, I can worry about their wellbeing instead of the cost of the xrays or procedures needed. Also the company itself is so friendly. I get thoughtful emails checking up on my pets a few times a year. I can't think of any human insurance company who actually treats you like a friend. Bottom Line: I'd recommend Healthy Paws to everyone with a pet and a desire to ensure that pet is well taken care of and loved.

My 8 month old puppy was having what we thought was reverse sneezing, but it came on suddenly and many times a day. She looked so sad and miserable as this happened. We had trouble getting to the bottom of why this was happening so often and so suddenly (it was not an obstruction). She had 4 visits to the vet and a number of diagnostics done to get to the problem and solution. I submitted a claim after each vet visit (all in a month's time!)and Healthy Paws was very quick in emailing me back to say that they were processing my claim. I received each check in less than a week's time. What impressed me also was that Jen, a Customer Care & Claims Manager, emailed me on Christmas Eve to ask how my girl was doing and when I replied that she was spending that morning getting a procedure done, she sent sincere well wishes. I'm very happy with my decision to go with Healthy Paws. Even though I hope to not have to use it again, I feel confident that if I do, we will be taken care of.

We were looking at the various pet insurance plans available, Healthy Paws had the most to offer at a reasonable rate. Our vet has submitted claims for us and the response from Healthy Paws was very quick. Any claim that was covered was addressed in a timely manner. We are definately recommending Health Paws to other pet owners.

Purchase Pet Insurance for my Polish Lowland sheepdog thinking that I would never use it. After she injured her back hind leg (we still do not know how it was injured) and it did not improve with rest. She was found to have a torn ACL that needed to be repaired through surgery. I was really expecting a hassle trying to file insurance since I had never used Pet Insurance with any of my past dogs. This couldn't be further from the truth, it was quite easy to complete and when I had question the customer service was excellent. I am not easy to please when it comes to service and don't recommend a company unless I am completely impressed. I am completely impressed with Healthy Paws customer service and have recommended them to several friends. The only suggestion I would have is to add the claim status to the user site or add a click to chat. Thanks you have earned a life long customer.