Healthy Paws | Pet Insurance Review

I have nothing but good things to say about Healthy Paws. My claim was processed within hours of them receiving the bills and I had the reimbursement check in my hands within a week. The customer service was outstanding. I received a personalized follow-up e-mail, which I thought was a very nice gesture. When I realized that I did not receive a check for a balance from my primary vet, I e-mailed them to see if they received anything and when I got the response to the e-mail, they had already called and requested what was needed from my vet as well as processed the claim. Great company !!

I have has healthy paws on my first dog for 2 years and recently added a new "family member" on as well. Their customer service is awesome- so friendly and efficient. They really do care about their customers. The turn around is very fast for filing claims and usually have reimbursement within just a few days. My favorite part of healthy paws is that now some alternative treatments are covered which gives you many options previously not available. This has really helped out since my 4 yr old "Zoey" was injured back in December and has had ongoing physical therapy and chiropractic care to recover. When I called a few months ago to add my new baby "Dexter", who came with a bit of medical baggage- healthy paws was right there to make sure I understood any exclusions and waiting periods on the new policy. They not only sent a written explanation, but followed up with a phone call to make sure I did not have any questions. I wish healthy paws covered people!!

We were so devastated when we had to take voodoo in for an appointment and then it led to emergency stomach surgery... Even more so when we found how much we had to spend to save her life!!!! We are so incredibly thankful for you all at healthy paws thank you so much for your prompt service and right before a holiday too! We cried when she came home today and cried again when we saw the reimbursement email out of relief. Thank you thank you!!! I sent the claims form by email the day before July 4th and received an email back with the reimbursement amount within two hours, that is incredible!

I've just had Healthy Paws insurance for a few months and am impressed by how fast they process my claims..1-2 days! They're also very responsive to my concerns and questions, especially when my vet's office wasn't asaccomodating or adept in handling the paperwork. ..and I've found them affordable compared to many other companies. I think Healthy Paws can teach our (human) healthcare providers and insurance companies a thing or two!

I had always questioned why I had pet insurance on my dog. He's been healthy as can be and we've only been to the vet for shots, etc. That all changed 3 weeks ago. Giacomo was in the local dog park doing what Italian Greyhounds love to do... run. He was having a great time but things changed in seconds. Tempers flared and the next thing I knew another dog had grabbed him by his throat. I got them apart and raced to the local emergency hospital. He was vomiting blood and had a gash over his left eye. Long story short. Two days in intensive care and a follow up visit to his regular doctor ran up a tab of over $3,000! I called Healthy Paws to make sure things were covered and they were very assuring and concerned over his care. All the bills were submitted, processed and a check issued in less than one week! Any company can easily process a claim but the genuine concern over the phone and the follow up email the following week asking how he was feeling was fantastic. I really felt that they cared about their clients. I will always remember that and will recommend that everyone get insurance on their pet and to definitely check out Healthy Paws.