Healthy Paws | Pet Insurance Review

This was literally the worst pet insurance experience of my lifetime. I recently changed the insurance I had for my two dogs to Healthy Paws. When I filed my very first claim I received a long list of "pre-existing conditions" that I was informed would not be covered by my policy. One included "hip issues." My dog is 3 and has never experienced a hip issue. What happened, and was documented in her record, was that I asked my vet when she was a puppy if I should give her glucosamine as a preventative to prevent any hip issues. My vet endorsed that and documented that in my dog's record (that she's taking glucosamine). This resulted in me being informed that if my dog ever had a hip issue it would not be covered by Healthy Paws. They also went through a litany of other issues that would not be covered which were also questions that my vet documented. My dog is literally completely healthy but after changing insurance plans she is now tagged as having multiple pre-existing conditions that she won't be covered for. I have canceled my policy and gone back to ASPCA. I have never been so disappointed by an insurance plan. In my opinion, this company is simply looking for ways to deny claims and collect premiums. I absolutely do not endorse using this company under any circumstances and recommend avoiding them if you are looking for quality insurance coverage for your pet.

Our 4 year old dog recently injured her leg and had to have surgery. From her emergency room visit to her surgery the claim process through Healthy Paws was quick and easy. I just photocopied the receipts from those visits and submitted them through the app. I received my payment a week after I submitted my claim. The ease of the process allowed us to focus on our dogs recovery and not worry about the insurance process. I only wish our healthcare coverage was as efficient!

This was my first time having to file a claim and unfortunately I had to take my little guy twice in one week to the vet. Talk about a big bill. Healthy Paws made the process super easy from beginning to end. Afterwords they even reached out to see how my feline friend was doing. Great customer service!

Customer service reps are knowledgeable, compassionate and extremely patient. The claims process was easy and turnaround very quick. The explanation of benefits and reimbursement amounts correlate exactly to my expectations based on my policy description. Very happy with this service!

Beware. Healthy Paws raises my premiums every year. Unfortunately, they know how difficult it is for you to get a policy with another company because of pre existing conditions.