Healthy Paws | Pet Insurance Review

Healthy Paws has been absolutely wonderful! We only started our policy for our 8 year old bichon mix a couple months ago, and he started acting lame around Christmas time. I took him to the vet and he had an exam and xrays which showed a knee problem. We were referred to a specialist and we submitted our first claim for the xrays and pain meds. After receiving our dog's full medical history and reviewing it for 10 business days as was stated online, Healthy Paws approved the payment of a reimbursement, after our $250 deductible. Next, the specialist confirmed that our dog had an ACL tear and needed surgery. I called Healthy Paws and they assured me that the surgery would be covered. When the surgery was performed last week, we paid the bill and the vet faxed in the claim form. We received the reimbursement check for over $2500 TWO DAYS after the claim was submitted: even before the credit card was charged for the surgery! I am amazed by the promptness and caring demonstrated by this company, and I am telling all my friends about them!

I worked so hard researching insurance companies, it came down to healthy paws and another similar one. My tip for you, 15 day waiting period, actually means 16 - one day to process the sign up, then 12:01 the next day + 15 days wait period...I did not see this clearly stated anywhere that I could fine, however they tell me it is (I signed up on web not on phone). So when I made an appointment for my puppy's vaccine I did the calculation 2 weeks + 1 day. There was nothing wrong, just a well visit, so might as well walk into the vet during coverage period rather than uninsured. Well unfortunately it was major, my poor pup had a severe reaction and needed emergency medical care of $200 (thank goodness he is fine), I was grateful I had waited the 15 days. After submitting the claim I was told how the first day sign up does not count and it actually began the following day and I am not covered. I think the part that annoys me most though...they had no problem billing me on sign up day and no problem billing me that day each month, but yet it doesn't count toward the wait period. I am sure they will cover things in the future, but just be better informed than I was, it could save you a bit of money.

Thank you Healthy Paws for helping me get my Rotweiler/Hound mix get back to doing what he loves best, running and playing! When he was a puppy I thought he had eaten a sewing needle and although we got through that okay I quickly bought pet insurance the next day and I'm so glad I did because I was able to get him the surgery he needed when he hurt his back leg. They refunded the cost of the surgery in about two days, can you imagine? 2 days! Now that's customer service!

Friends thought I was nuts to buy pet insurance, but working in the insurance industry I knew the value of having coverage. When my two-year old cat ate an unidentified object and needed emergency abdominal surgery I was extremely relieved that I had purchased pet insurance. Especially when I was given a quote of $3000-$4000 for the surgery. My cat recovered and once I had obtained all the claim materials I submitted them to Healthy Paws. Healthy Paws contacted me immediately to let me know that they had received the documentation, and within 12 hours they had informed me that my claim was being processed. I received my check 3 days later. Healthy Paws also followed up the following week to inquire about my cat, which I thought was a nice touch. The team at Healthy Paws could not have been more responsive. Ultimately, 72% of my cat's operation was covered, after the deductible and co-insurance. It could have been so much worse. Overall, my Healthy Paws experience was fantastic. I would definitely recommend them.

Our Black Lab Mixed-Breed dog had a fatty growth on his neck that needed to be removed. After the surgery, we scanned in the documents and emailed them to Healthy Paws. We originally sent all of the claims and the medical history as a single document and this seemed to cause some problems. Once we scanned each claim as separate documents, the claims were quickly processed and paid. The company did an excellent job communicating with us and keeping us updated on the status of our claims. I would recommend this company to anyone that has a dog, especially one that is problem to health problems.