Healthy Paws | Pet Insurance Review

My cat passed away on 5/15/23. I received an email stating my policy has been cancelled on 6/1/23. I was charged for June on 6/7/23, but the payment declined because I moved money out of that account. I received an email stating they hoped me and my (deceased) cat were well and telling me my payment didn’t go through. I call, waste 1.5 hours on the phone with 2 supervisors. They can’t find the email THEIR company sent me. I have to forward it to them several times. And no one can answer why my card was erroneously charged, when my policy actually will be cancelled, or whether I may be charged again. I was actually told they could not guarantee that I don’t get charged again, for a cancelled policy for a cat who died last month. No one in customer service can turn off autopay or delete my billing info. They can’t even cancel the account. They have to send a request which can take 10 business days to some mysterious payment department that has no way to contact them. It was traumatizing to receive an email asking how my poor dead kitty was doing. And every email I’ve received is an obvious form letter. No actual personalized customer service. This company doesn’t care about your pets, only their money. They’ll even keep taking your money after they tell you the policy is cancelled because your animal died. Do not recommend to anyone. UPDATE 6/9/23: Received an email from a Customer Liaison Manager stating they’ve attached a notice of cancellation. They actually attached a copy of this 1-star review. That tells me two things: 1) this company has little to no QC process, even when dealing with incredibly frustrated customers. 2) the email I received was solely because I left a poor review. My several emails and calls did not matter. So if you review here, you’ll get a response, but you still might not get what you need. I’m sure I’ll get that cancellation notice someday…

They have reimbursed me for well over 20,000 dollars throughout the past 6 years. Including a mast cell cancer diagnosis and removal. They always cover everything they say theuly will. Wish the premiums didnt increase so much but you cant put a price on this type of peace of mind

I can't say enough about Healthy Paws and the care they have enabled me to give my dogs! They came through every time. My dogs ended up being pretty high maintenance and there were many expensive hospital and vet bills over there lifespan. The peace of mind is invaluable in knowing that whatever procedure is needed to help your pet, can be given without hesitation knowing that Healthy Paws will be there for you and your pets! That is invaluable!! All of their many Vets know that whatever procedure or treatment they think my dogs need, I would not hesitate to say: "Yes, do it!" They always have to ask anyway. I thank them so much for their kindness and consideration thought all the challenges and especially my Fur Angel's last days.! I just received a condolences card from them that brought the tears flowing again as they are right now in writing this! My dogs are my joy, stress and purpose and as soon as I feel I am ready for more, Healthy Paws will be my first email! God Bless You Healthy Paws! R/Larry

I can't say enough about Healthy Paws and the care they have enabled me to give my dogs! They came through every time. My dogs ended up being pretty high maintenance and there were many expensive hospital and vet bills over there lifespan. The peace of mind is invaluable in knowing that whatever procedure is needed to help your pet, can be given without hesitation knowing that Healthy Paws will be there for you and your pets! That is invaluable!! All of their many Vets know that whatever procedure or treatment they think my dogs need, I would not hesitate to say: "Yes, do it!" They always have to ask anyway. I thank them so much for their kindness and consideration thought all the challenges and especially my Fur Angel's last days.! I just received a condolences card from them that brought the tears flowing again as they are right now in writing this! My dogs are my joy, stress and purpose and as soon as I feel I am ready for more, Healthy Paws will be my first email! God Bless You Healthy Paws! R/Larry

Fraudulent insurance company!! They refuse to pay any claims. Customer service is worthless. Don't believe the positive reviews, as they are not real reviews. Even when I said I wanted to cancel, they actually refused to cancel my policy because of pending claims that they would not process. Absolute joke. I had to call back and speak to a supervisor, as the other agent also refused to transfer me. Avoid at all costs!!