Healthy Paws | Pet Insurance Review

Wonderful customer service ... Very caring and responsive. I highly recommend.

It's non-profit and for $30/month they cover 90% of expenses. They don't cover exam fees or preventative care, and there's a $100/year deductible. I think it's a great deal and have found them easy to deal with via email and phone. They reimburse promptly and no surprises with what they cover. Our puppy had to be hospitalized overnight and the bill came to about $650. They reimbursed 0% of the exam fee and 90% of everything else, which brought the cost down to about $125. My wife and I have definitely had human health insurance that is not this good.

I read all the reviews. Healthy Paws is very much celebrated as one of the best. My experience was not the same through, I guess, maybe no fault of my own. I took my 1 year old dog to the vet in September of this year as she was having trouble with her left back knee locking. The first time I noticed her knee lock was around May of this year. It only happened occasionally, maybe once every 3 weeks. I had read via the internet that it was a hereditary ailment. Something you had to monitor. Then in September my dog couldn't settle her left hind leg down for long periods of time, so I took her to the vet. The vet diagnosed that my dog had a hereditary knee disorder (patella luxation) found in many dogs. Well, I paid my bill and later filed a claim with Healthy Paws. The refused to pay my claim or anything to do with the treatment of my dogs left hind leg. They were nice enough to tell me they would cover the right hind leg. Well, apparently when the vet was examining my dog and asking if I had observed any prior incidences, I had told her that I noticed her left leg begin to lock at times around the month of May. This was the same month I signed my dog up with Healthy Paws. FILING MY SEPTEMBER CLAIM: Healthy Paws requests that claims be accompanied by the vets records. This meant I had to drop off my dogs claim form at the vet office, and they in turn submit the information required for my reimbursement. Apparently, somewhere in the notes faxed over from the vets, it mentio

I signed my mixed breed dog up with Healthy Paws in May 2012 after doing a lot of research(he was ~6 months old). Little did I know when I signed up that he would have his first seizure 9 months later and be diagnosed with idiopathic epilepsy. At first, I was very excited I had chosen Healthy Paws as they covered his blood tests, meds, and most of his ER visit. He has had a rough 7 months since his first seizure and I thought Healthy Paws actually cared about him. If you are a loving pet parent and have ever had to watch your dog have multiple seizures, you know how horrific it is.On the Healthy Paws website, they claim that the only thing they don't cover is pre-existing conditions. This is false. He is currently on an anti-convulsion medication that will likely shorten his lifespan and cause kidney/liver issues down the line since he had to start taking them at such a young age. I recently went to a licensed vet who practices holistically to try a new approach. She performed a consultation, which included acupuncture (which Healthy Paws did not cover even though they say they do) and was given a new medication that has effectively treated other dogs with epilepsy and enabled them to go off of their western meds, which have horrible side effects. Healthy Paws does not cover any of the holistic side of care, even though they make no such claims other then to not cover pre-existing conditions on their website. The medication that Healthy Paws covers will likely shorten the

Lulu, my dog, was rescued 2 years ago. I researched, found and rerolled Lulu with HealthyPaws insurance on line as it attracted me with the co-founders' commitment to animals. Lulu has been healthy throughout, until 2 weeks ago. Lulu was sick with her stomach. I took he to our regular vet, Dr. Reed in Campbell, CA who is an attentive Vet. He did the necessary procedures and test for Lulu making sure that she did not have foreign objects in her tommy. Lulu recovered well in a week. I faxed the medical visit document to Healthy Paws which was processed immediately, with follow-up email inquiring about Lulu 's health development and status of arrival check. I was astonishing with their customer service staff taking each case in hand following up with the pet's condition which is un heard of in other even Vet's office. I recommend Healthy Paws for any pet owners. I love the people and organization. THank you so much.Yardley Lazovsky