Healthy Paws | Pet Insurance Review

Wookie became so sick almost overnight we thought we were going to loose him. The vet(s) couldn't find a cause and ended up doing exploratory abdominal surgery. In that time Healthy Paws kept track of all the bills, called the vets for clarification, and then paid the claim within a week of the last claim. The best part was that they called us, and left us supportive and encouraging messages and emails through the whole process including after we brought him home. We are glad they are part of our `extended family'. They are the best!

I cannot say enough about the unsurpassed level of service I have received from Healthy Paws. I had pet insurance through another carrier when I first got my dog as a puppy. She would later be diagnosed with IBD, but her first year was rife with digestive issues that we couldn't seem to pin down. I became familiar with the way other insurance carriers may treat their customers. With Healthy Paws, I always receive a confirmation email that is from a real person, that I can actually talk to on the phone if necessary, written to me, referencing what my pet is experiencing, and always with well-wishes. They are professional, courteous, prompt and caring. And when my sweetest girl was diagnosed with an aggressive, inoperable cancer, Healthy Paws sent me personal emails just to check in to see how she was feeling. As chemotherapy is our only option to keep her as comfortable as she can be while we cherish all the time we can with her, I am thankful that we chose Healthy Paws to assure us that we can give her the best care possible. Their caring, personal touches go a long, long way--especially during the most sensitive times.

I am beyond satisfied with Healthy Paws Pet Insurance. They're extremely efficient and process their claims very quickly. They were on top of all the paperwork from the get go, sending me repeated emails about information I needed to get to them to complete the claim process. While facing the stress of having a sick puppy it was very nice to not have to worry about my pet insurance. I also have to say they have THE BEST customer service. They follow up claims asking how your pet is doing and they respond within hours when you have questions.

While the monthly cost of insurance is significant (and rising annually), the reimbursement rates are pretty high and the customer service is excellent. On this last point- the employees are friendly, the website is easy to use, the claim submission process is simple, and the turnaround time is speedy. We've had more than our fair share of unplanned vet visits with our active dog over the past few years, and having this insurance in place keeps us from too much worry about being able to provide the type of medical care she needs.

Healthy Paws has been the most responsive pleasant company I have ever dealt with. They treat you and your pet with genuine kindness and very fast attention to your claims. They ARE there when you need them!!!