Healthy Paws | Pet Insurance Review

They were so supportive, quick turnaround with the claim, and they covered most of our pups procedure. They were so nice troughout the process...even asking how Leigha was doing.

After many years with VPI, where their rate schedules neverbegan to reflect actual rates charged by vets in my city, I switched to Healthy Paws several years ago. My 12 year old Shane, a 30 lb. terrier/spaniel mix, started walking in an odd manner. X-rays showed he had herniated discs near his tailbone. A month later he had trouble getting up to walk, and was experiencing pain. Went to the top rated neurosurgeon in the county, and after mri and surgery and a bill of more than $6k, Healthy Paws came through with a check for 90%. It has been 4 weeks since the surgery and Shane is walking fine and wants to run and play like when he was younger. Could not recommend them more highly!

My dog ate 3 of my plants and had to have surgery to have it removed as it was compacted in her tummy and blocking her intestine. I called Healthy paws to make sure and to find out the process and they instructed me on how to get the claim going once she had her surgery.It was fast & easy, fill out the claim form and send the form with the invoice, as simple as that. All the way, they were in touch via email , concerned about my dog, claim got processed quickly. They even inquired about her a week later. I couldnt have been more surprised as to the care they showed . I would highly recommend them.

I can't say enough about Healthy Paws. Their website is easy to follow, their claims process makes it easy to submit documentation -- the whole process is simple and efficient. They are so quick to notify you of receipt, to make a final determination, and to send back reimbursements. I am thrilled to have them on my side. Not only are they easy to use, they are quite caring and thoughtful. They personally reach out to inquire regarding the health of my dog when she is ill. I always feel like Healthy Paws is my partner, and one that is on our side. I have used other pet insurance carriers with previous animals -- though now I will only use Healthy Paws.

As luck (bad luck!) would have it, in March of 2013 Madison was diagnosed with lymphoma. To make a long story somewhat shorter, by the time she died December 5, the medical bills exceeded $22,000. And of this amount, our insurance company paid all but about $2500. But it was not the fact that--how unbelievable!–here was an insurance company that actually paid; it was the spirit in which it paid. We would send in a claim form on, say, a Monday; we would receive our check for the 80% (less the office visit) by Thursday, and then it would be three weeks before the charge even hit our credit card. The payments came with personalized notes from the company telling us how glad they were to be able to help us affordably sustain Madison’s life. (By the way, that eight months of treatment gave Madison, up until the very last day, quality time; she was a happy dog and her brother Bill continued to play with her and enjoy her company). To top it all off, in the middle of Madison’s chemotherapy, I discovered online a new experimental hormone therapy that was very expensive but held out the prospect of, perhaps, many, many more months, or even years, of quality life. I contacted the company and asked if they would pay for it. They said, in effect, “let us think about it.” Two days later I got an email that advised me that the treatment had been approved. Those experimental treatments cost about $4500; we paid $900 of the cost. And while I will never know how much more time those treatment