4
out of 5
POSTED: | BY: Anthony
Long time customer
I have been a customer with Healthy Paws for over 7 years now and unfortunately they have gone from excellent to a headache. Claims that were covered in the past now are no longer covered. The constant having to call their customer service and fight has become exhausting. They have turned into the typical insurance company, denying claims and hoping that people won’t call and dispute it. On top of that my rates have doubled from the quote they originally gave me. I understand that they have to keep up with inflation but again the constant aggravation of calling about every claims has just not made it worth the hassle.I used to recommend them to family and friends but not anymore.
*edit
Since posting I had a rep reach out to me and explain the coverage and benefits. While I still feel exams for specific bloodwork (bloodwork based on his current covered disease ) should be covered I understand now that it is not. Thank you again for reaching out.
POSTED: | BY: Healthy Paws Customer Service
Shirley - We truly appreciate you being part of the Healthy Paws family for over 7 years. We're glad that out team was able to correct the error and process your claim. Annual reprices are scheduled once a year on the policy's anniversary date for all policyholders and insurance regulations require that we send out a notice to our clients whenever there is a plan change. It was coincidence that you received the plan update email after your claim was processed. We understand your concern and would be happy to review your account and discuss your pending premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase.