Healthy Paws | Pet Insurance Review

Healthy Paws has been so helpful and supportive when our dog Luke got sick. They are the best pet insurance company I have worked with and they truely care about your pet.

I have a Siberian Husky puppy named Mal, like Malcolm. I came home one day to a puppy who was very much ill. He seemed dizzy and disoriented. Watching him constantly throw himself in the snow and trip over himself was nerve wracking to say the least. Although he's all better now, the vets never were able to determine what the problem was. I felt super helpless. Having to deal with the fact that Mal was about to undergo all sorts of tests and exams on top of spending his first nights away from home was super difficult. How was I supposed to deal with billing departments, faxes, emails, multiple invoices and insurance companies??? So I call Healthy Paws. The first thing I noticed was how extremely helpful and friendly the entire staff behaved with me. They always asked how Mal was doing. And I know that you'd expect that sort of thing, but never once did it feel like small talk. They treated me and Mal like part of a family. I never once felt like a customer or number and everything about the entire process was super easy and friendly. Seeing as how it was our first claim, I was told it would take a little longer than normal to process everything. I was thinking it would take a couple of weeks of back and forth and then maybe another couple of days for the reimbursement to process. It took a week. That's it. Here I was, worried about moving money around and upcoming bills and it all only took about a week. And everything was handled by our family vet and Healthy Paws. A

My 2 1/2 year old Sheltie puppy has had two major surgeries. The process of submitting a claim is very easy and fast. It is also convenient to have a choice in how to submit an invoice (I find it quickest to submit via email). I also like how I can log into my account to print out a customized claim form. Healthy Paws re-reimbursement process is FAST!!!! I always receive a "claim processed" email within a few hours (sometimes as quick as 1 hour) after the time I send the claim via email. And the reimbursement check always arrives within just a few days. Healthy Paws is also a company that seems to really care about my pet as they always follow up with an email to inquire as to how my pet is doing after his surgeries. I did a lot of research before choosing a pet insurance company and I definitely chose the Best One! I highly recommend Health Paws to anyone looking to purchase Pet Insurance.

I purchased Healthy Paws insurance immediately after getting my puppy, Madison. I was unsure if the expense of pet insurance would be worth it (i.e., I figured Madison would never need services that would justify the expense of the insurance premiums), but I felt it was better to be safe than sorry. Unfortunately, when Madison was 6 mos old, she had to have emergency surgery. Thankfully I had Healthy Paws and the decision to move forward and pay for the expensive surgery and hospital stay was an easy one. Shortly after Madison's surgery, I was reimbursed for her medical bills under the terms of Madison's coverage. Additionally, it should be noted that, on top of the coverage that was promised, the Team at Healthy Paws was compassionate and caring (i.e., wanted to know how Madison was doing) throughout the entire process. Getting pet insurance through Healthy Paws is my best pet decision to date. Madison is on her path to recovery and doing great, and she will continue to be insured by Healthy Paws.

Our German Shepherd, Hunter, had a reaction to an antibiotic he was taking which became toxic in his system. This caused him to lose his ability to walk, eat and balance himself. This could have potentially caused serious neurological problems. We rushed him to the animal hospital where they immediately put him on an IV and constant observation. After 3 days at the hospital he was able to come home and has made a complete recovery. It was nice to know that because of Healthy Paws Pet Insurance the only worries we had were about the health of our dog and not the financial costs associated with his condition. The claims process is simple and the response time is quick. But most of all, their compassion and genuine concern for our dog meant more than any check they could write.