Healthy Paws | Pet Insurance Review

Our 20-month pitbull mix, Lulu, had the misfortune of injuring her knees in a fall. When we went to the orthopedic vet to confirm her regular vet's concerned, he told us she'd torn her ACLs. The quote for the surgery was 4500. After my initial shock, we went ahead and scheduled Lulu's surgery. Here's where it gets too good to be true. Of course our dog is insured. Of course, we felt protected. But when Healthy Paws processed our claim within a day of submission and let us know our reimbursement was on its way, I burst into tears. Two days later, I received the kindest email from Healthy Paws, checking in Lu's recovery. See, as a pet owner, I am willing to do whatever it takes for my dog. She's like my other child. To know that she is well-protected by a kind, compassionate insurance company makes dealing with scary events such as these a little less traumatizing. We are 5 days out from her surgery and she is doing remarkably well. We are deeply grateful.

We've had Healthy Paws for about 1 year now for our 5 yr. old Shepherd mix Kalo. Unfortunately, Kalo has been accident prone since he was a wee pup. After a slew of extraordinary vet bills, we decided to get him signed up for an insurance plan. 1 year later, Healthy Paws has ensured the best service, care, and efficiency in getting him covered. We were nervous given his accident record that they might decide at some point to drop him, yet they've maintained an excellent plan at an awesome price! Recently, Kalo had an urgent series of vet visits after he ingested a foxtail. Over $1,000 later, he recovered. And Healthy Paws didn't hesitate after the claim was submitted-- in less than 24 hours, we had reimbursement checks on the way, assuring us that the bulk of the cost was to be covered. What a relief after the emotional and physical strife! Thanks Healthy Paws!

Our chocolate lab, Quincy Jones, got sick because he ate something he shouldn't have (pretty typical for labs, eh?). Unfortunately he had to go the ER to get checked up and had to stay for several days :( Luckily everything turned out just fine. We sent the claims for both the regular vet and ER vet, it was approved within 1 day (AMAZINGLY fast!), and they covered everything that was stipulated in the initial paperwork. No surprises, nothing. Furthermore, the CEO reached out to us later and asked us about how Quincy was doing. Just an overall warm and pleasant experience (except for Quincy getting sick). I would recommend this to any and all people who are considering pet insurance - which if you have a labrador, you better seriously think about it!

Having checked a few recommended companies for pet insurance, we chose Healthy Paws as it seemed to be the best coverage at the best price. What we didn't anticipate is how easy a process it is to file a claim and how unbelievably prompt their response and payment are. You hear back from then by email almost immediately. They also follow-up to check on your pet and clearly read any response that you send in. They offer a straight-forward and caring service. Human health insurance could learn much from them.

One of our three cats, Theodore, was recently diagnosed with an entropion: the eyelid had swollen so that the hair on it was irritating the eye so badly it caused ulcers on the eye itself. Although unusual in cats, our vets had seen this before and recommended surgery to prevent any further or permanent damage to the eye. Knowing that we had insurance helped make our decision to have the surgery a little easier.Healthy Paws response was outstanding. I emailed in our scanned claims and by the end of the day, I received a response email indicating out claims had been processed and that we'd be receiving a check shortly. However, even more outstanding were the follow up emails asking how our "boy" came through the surgery and wishing him a swift recovery. I wish we had that kind of interest and service from our human insurance companies! My wife and I had considered changing over to the pet insurance offered by her company, which would be slightly better financially for us. But, after this experience, we decided we can't do any better than Healthy Paws for our three "kids."