Healthy Paws | Pet Insurance Review

We used HealthyPaws insurance for our beloved doodle mix. He was with us for a little over 13 years and had insurance through Healthy Paws that whole time. While he had major surgery four years ago and his later years brought on some significant health issues, Healthy Paws was always there. They were kind, considerate, responsive and professional. They always paid the reimbursement for services which were laid out in our contract and did so quickly. While the cost of the insurance went up over the years, the level of care from HealthyPaws continued it's same excellent and compassionate care and we will be forever grateful they helped us through those processes. Sadly, we lost our beloved Mac last month but wanted to publicly thank Healthy Paws for their response and condolences even at the end of our association. Excellent company with which to insure your pets and I would strongly recommend them to anyone.

I love Healthy Paws and the peace of mind it offers. My dog Winnie recently had to undergo an intense bladder surgery. I have received my reimbursements all well within a week of submitting my claims. I know a lot of people argue “why not just put the monthly payment into a savings account” but I love being able to tell my vet “do whatever necessary” because I know it won’t ever cost me a lot of money. It’s a lot easier for me to make monthly payments to insurance knowing I’ll have coverage no matter how large the cost versus hope that the amount I put into savings was enough. We have had coverage for Winnie since 2019, and if we had put the amount we pay into insurance for Winnie instead into savings, we would not have had the money to cover her bladder surgery, nor other vet treatments she has had in between 2019 to today. So incredibly worth it.

The are great. When my dog Bumper was diagnosed with cancer they were there for me. Processed his payments very quickly and the claims process has been really easy. I would highly recommend them.

My dog Sweetpea is eight. I got Healthy Paws when she was 15 weeks old. She’s had bladder stone surgery twice and is now on meds for Cushings. The insurance has paid as promised every time I’ve submitted a claim. I’m very happy with their performance.

I have used Healthy Paws since 2018. I have a large mixed breed dog and opted in for the premium coverage at 90%, paying $208.40 a month. In March 2023, I had a fraud detection on my credit card and needed to replace my credit card. I had auto payments set up on Healthy Paws and forgot to update payment on the app. This happened previously in Oct 2022 when my CC expiration date passed. They notified me via email and on the app notifications. I updated payment immediately and there was no issue, no lapse in the policy. This time however, I received no notifications of a missed payment (not via mail, email, phone call, or app). I asked for proof of notification and received none. Mind you, I have all other email correspondence receipts (every time the premium increased, every change to the policy, I have proof of all other emails with Healthy Paws), but there was not one notification of this missed payment for 2023. The only email I received was on April 23rd 2023, saying my policy was cancelled due to missed payment. I reached out immediately. They said they would not reinstate my policy even if I paid right away. Further more, because of my dog's age I was also not allowed to sign up as a new member. Over the last five years, I have not missed one payment, and I only filed 1 single claim in 2020. My claim got me a total of $15 refund and immediately increased my premium, so I never filed again and decided to only file should the worst happen (cancer at old age, etc.). None of this mattered. They would not reinstate or offer any help. I paid thousands of dollars for absolutely nothing. Now, as my dog is 10 years old, I am not able to sign up for a new policy at this or any other insurance provider. I have no recourse. They don't care, why would they? I already paid them over $8K.