1
out of 5
POSTED: | BY: Cory Dooney
Wouldn't recommend
They don't answer emails if you have a question. Didn't get a response until I told them I was cancelling, but they still ignored my original emails.
If you are considering using this company, get your pet's exam done before signing up. It took me a while to get an appointment so I wasted the first month's payment. They don't mention you need this until after you open your account.
POSTED: | BY: The Healthy Paws Team
Othelia, We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their account. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. Your email complaint has been provided to management and our customer service team member provided you with our address if you want to submit a written complaint.