2
out of 5
POSTED: | BY: Kristen Koehn
Warning to customers..
Warning to customers.. do not submit cremation/end of life receipt until you have a chance to submit all other receipts. They will cancel your policy immediately and you will not have access to your account. Thankfully, I had pet insurance for Zeppelin. He was diagnosed with osteosarcoma at 5 yrs old. This led to several surgeries and chemo. I was happy with Healthy Paws until they canceled my account before I had a chance to submit all of my receipts. After Zeppelin's last surgery, which was front leg amputation, he lost the use of his back leg. This led to him only having the use in 2 legs. There was nothing left to do, I had to say goodbye to the love of my life. I had a mobile vet come to my house to send him to Heaven peacefully. Within a very short amount of time (same day) that I submitted the receipt for his cremation, they immediately canceled my account. I couldn't access it to see what claims had been submitted. I was satisfied with them until they did this at the end. I wanted to leave my review so that others will know what to expect.
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