Healthy Paws | Pet Insurance Review

I had my pup in the emergency vet for a bite wound to his ear on a Sunday. I filed a claim and faxed over the invoices the following week and within 4 days I had a response that not only was the check in the mail but they also followed up to see how he was doing. I really appreciated the care, concern and compassion I received from them!

Healthy Paws has consistently and fairly paid out. We have two pugs and recently one had to have back surgery after having a fall. They paid as specified in the contract without hassle. Additionally they normally send out a separate email just to ask us how are pugs are doing. Just another part of their great service. We actually had another insurance but switched to Healthy Paws a few years back specifically because we heard about their customer service and because they provided annual deductible instead of per incidence deductible.

The Healthy Paws app is great! Claims are super easy to submit, and they are extremely fast in processing the claims. I'm still waiting for my reimbursement checks, but they said it should only take 3-5 days. They even sent me an email asking if my pup is doing ok. Great customer service.

Our vet has a wellness program through another major insurer. They offer a 20% discount on their medical coverage if you have the wellness plan, so yesterday, for the first time in a few years I compared all the major plans and benefits. I was reminded of why I chose Healthy Paws in the first place. They cover so much more (hereditary, congenital, dysplasia etc.) and don't have complicated limits. Healthy Paws has NO LIMITS so if a an expensive illness occurs (cancer, diabetes, whatever), I Even though HP costs a little more total for our 7 cats, I had no choice but to stay with Healthy Paws and signed up our newest kitten withthem. I love knowing that whatever happens, we will be able to afford good care for our cats when they have a problem. They always pay quickly. Also, my friend told me that the other insurance company (VPI) told her that after 6 months without a UTI her cat would be covered again for UTIs if she sends a letter requesting a re-evaluation of coverage. She did just that and received a response that no, they will not ever cover any UTIs. I also asked this same question when I was comparing, and told the same thing. The guy made it sound like no big deal, they do it all the time. BS. Now she is switching to Healthy Paws, too. Based on 3 years of experience with them, I know that what Healthy Paws tells me, will be what they actually do. Thanks Healthy Paws!

My recently adopted 3-year-old male tabby had excessive licking and hair loss and after one trip to the vet's and several dietary changes, we decided to have him tested for allergies. The test was very thorough but also quite expensive and, as promised, Healthy Paws covered 90% of the cost of the test and prescription medicines. We are very happy we signed up for pet insurance with Healthy Paws. Very satisfied clients.