5
out of 5
POSTED: | BY: Telsa
We sincerely appreciate your swift and…
We sincerely appreciate your swift and thorough response to Hero's situation. Your dedication to providing excellent service and care for our furry family member is truly commendable. Being a Healthypaws member has been a delightful experience for us, and we are grateful for the peace of mind it brings knowing that Hero's well-being is protected. Your commitment to our pet's health and your exceptional customer service have exceeded our expectations. Thank you once again for your unwavering support and for making us feel valued as members of the Healthypaws community.
POSTED: | BY: Healthy Paws Customer Service
Sachin, We're never happy when we have to deny a claim for a client. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records by your veterinarian. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. While your Healthy Paws plan covers the costs of veterinary treatment related to an accident, illness or injury where the clinical signs or symptoms were first present after the enrollment date and waiting periods, pre-existing conditions are not covered by your plan. As such, we were unable to provide coverage for your recent claims as that condition was pre-existing. Our team has provided more detailed information in their emails to you, including information on our claims appeal process.