Healthy Paws | Pet Insurance Review

Although this review is based on a single claim experience (so far) for my 11 month old Chessie, it was a claim for almost $5,000 for emergency treatment and surgery made necessary when the dog ate a pice of towel which created an intestional blockage. The claim review was completed within a day of document submission and totaled about 75% of all charges, which I believed to be quite fair. In sum, a terrific experience with Healthy Paws. By comparison, I used VPI for another dog last year for a signficant series of high dollar claims and found the company to be horrible for pet owners. Choose Healthy paws, DO NOT use VPI.

My fiance and I wanted to get insurance for our dog and after much research, decided on Healthy Paws. Hands down, this was the best decision we made. Our dog had surgery on a Friday, after uploading the vet invoice online, we received an email that Monday saying our claim was processed and a reimbursement check was being mailed out. By Friday, we had the check, merely a week after surgery. A few days later we got an email asking how Bruno (our pup) was doing and wishing him well. To me, this goes above and beyond customer service. Anyone thinking of pet insurance, choose healthy paws and you won't be sorry!

We feel so lucky for our incredible veterinary care and for having Healthy Paws insurance! Our dog, Griffin, ate a sock last week and needed emergency surgery to remove the blockage. If we didn't have this insurance, we might have had to make a very difficult decision the night we brought griffin in for treatment. A $5000 bill was not easy to cover, but knowing that I was going to be reimbursed for almost all of it made it possible for me to afford his surgery without worrying about paying my mortgage or putting food on the table. My claim was processed in under 24hrs and the customer service was exceptional. I spoke with multiple people over the phone to make sure everything would be covered and they could not have been nicer to me during a really difficult time for me and my wife. I received notification that my reimbursment check had been sent within 4 days of submitting my claim and I received 3 wonderful follow up emails from the staff at HPI checking on Griffin to see how he was doing. I wish human health insurance worked this well!! I will NEVER purchase any other type of pet insurance!!!

We adopted our six year old lab from a lab rescue foundation. Thank goodness we decided to get HealthyPaws Insurance for her because five months later she became very ill with Hemorrhagic Gastroenteritis. We submitted the claim the night we brought her home from the hospital simply by taking a picture of the vet bill and uploading it via the HealthyPaws iPhone app. We received an email response almost immediately. The customer service and claims reps were all very sympathetic and helpful. We received a reimbursement check within a few days. We are very impressed and highly recommend HealthyPaws!

My male cat had a urinary tract infection and had to have a catheter inserted and was on an IT for several days. Healthy Paws came through with the reimbursement in about 3 weeks. Very professional, no hassle claim.