Healthy Paws | Pet Insurance Review

A friend recommended this company to me and I am so thankful that he did. I therefore am paying it forward hoping other pet owners will benefit from this review. My pup and I were playing a simple game of fetch and he tweeked his ankle. Soon after, he had trouble running, walking, and climbing stairs which led to orthopedic surgery. Because I chose Healthy Paws I was able to give my buddy the medical care he needed. My experience with the company was surprisingly easy and hassle free that I still can't believe it. Furthermore, Healthy Paws should be leading seminars on customer service because they are exceptional in that department. Lastly, the turn around time for claim submission and reimbursement is crazy fast. Ultimately, my dog would still be limping around right now had I not insured him and I'm glad I chose healthy paws to do so. 100% satisfied

Following a trip to the vet's emergency room, I was presented with an invoice for services provided for our dog.I paid the invoice, and submitted a claim to healthy paws insurance the next day - easy to submit a claim - just took a photo of the invoice on my phone and emailed to the helpline. Less than an hour later I received confirmation of our coverage and a week later received a check. All very professional and quick. Also a few days later we received a follow up email asking how Sage was.

After being extremely disappointed with our other pet insurance, someone recommended us to healthy paws and we have been extremely happy with the services. They pay promptly without question.

We had a scare with our 2.5 year old Bernese Mountain Dog over the weekend. He just wasn't acting himself, nothing in particular. Took him to the vet on Friday. His physical was suspicious for a disc problem. We were immediately referred to a specialty clinic. He was seen Friday night, and stayed overnight for an MRI scan. The claim for that visit was submitted Sunday night. On Monday we got the check for the Friday night visit. Just a few minutes ago (Tuesday night), I got the email that the check for the weekend visit is in the mail. Remember this calim was submitted less than 48 hours ago. These folks are simply incredible. A couple of things differentiate them from most of the other insurance companies. Most importantly to me is that there is no annual or lifetime limit. Almost as important is that the deductible is annual, not per incident/illness. They have recently released a smart phone app. to submit a claim, you just take pictures of the invoice and exam with your phone hit send and that's it. It couldn't be easier. For our first two Berners we had different insurance, but were not impressed with the amount of reimbursement, as they worked from a fee schedule which was unrealistically low. I did a lot of research before we went with Healthy Paws and thought they were likely the best. My experience over the past three years has proven my initial opinion right. Theya re a top notch company that does exactly what they say they will do. It has never taken more than 4 days to receive the check. (admittedly part of this is due to the fact I live about 40 miles from the "mother ship")

I have had healthy paws for a few years now and haven't really had to use it so I wasn't sure how it would all work. Then my dog ruptured a disk in his spine leaving his back legs paralyzed. He spent the night in the emergency room and the next day he went into surgery. The whole thing ended up costing $5300. I still would have went through with everything even if I didn't have insurance for him but its a breath a fresh air to get that check. Also I sent the claim in and a week later I had my check in hand. They sent me a message asking how oscar was after his surgery. They really treat you like family!