Healthy Paws | Pet Insurance Review

I have had healthy paws for my 7 year old black lab mix for 6 years now. I have never filed a claim until this year. Starting in January, Finn started to experience some weight gain and issues with his back legs. The weight issues were related to Cushing's Disease (a problem with the pituitary gland), and is controlled with medication. The knee issues turned out to be two torn ACLs. Finn has just recently had his first surgery, and is scheduled for his second in a few months. Since I had never filed a claim with Healthy Paws before, I really had no idea how service would be. The most I had really dealt with their service department before was to update expiring credit card information. I was a bit worried, since the first claims I would be sending in would be rather large, but Healthy Paws couldn't have been easier to deal with. From the time the claim was filed (I had about 10 different claim forms from various vet visits and surgeries) to the time a check was in the mailbox was maybe four or five business days at most. For the smaller claims like medication, the claim was processed the same day. For the large surgery claim, it was only a couple of days for it to be processed (completely understandable since the claim was so large). It was really great peace of mind to be able to make sure my wife and I could make decisions about the health of our best friend without worrying about the financial side of things. Healthy Paws has been absolutely wonderful. They've really helped us, and with a completely friendly attitude about everything as well. I've been recommending them to friends, and couldn't be happier.

Our pup Buddy had a terrible foxtail that had worked its way into his hind quarters buried deep in his fur. After several vet appointments, the vet finally figured out it was a foxtail, not a bug bit or old infection. By this time it had worked its way deep within and he had to undergo surgery to have it removed. This was an unexpected expensive little seed. But with our skilled vet and reliable responsive Healthy Paws, Buddy's seed was removed and his bills paid within 10 business days. He is healing fast and we are relieved and feeling grateful we chose healthy paws for insurance. SO WORTH IT.

Recently, we had to take my dog into an emergency clinic and she had to get an endoscopy to remove and item she had a swallowed followed by 2 follow up days at her vet for IV fluids and antibiotics. After things calmed down I submitted the 3 claims for the different invoices to Healthy Paws. It was so easy to submit the claims and notes online and Healthy Paws responded quickly about the status of processing the claims and the reimbursements we would be receiving. I was so surprised when a week later, I got contacted by Healthy Paws just checking in to see how she was doing after everything that had happened. It was such a nice touch and I was so surprised to receive that email. It really made me feel like who they care for. I was very pleased with the speed of processing my claims and so impressed by their follow up.

My beloved "child" Jamie has histiocytic sarcoma requiring amputation of the right front limb and post op chemotherapyall very expensive!!! We called HEALTHY PAWS before surgery and they assured us that they were there to help us. We submit the claims by email with a picture of the invoice and Healthy Paws usually processes the claim within a day and very quickly send a check. We received a check for the surgery within a week. Other claims have been processed quickly as well. Without their support these expenses would have caused severe financial hardships for us. When you are going through the anguish of having a dog with cancer, it is wonderful not to be stressed about the financial aspect of this terrible disease. We have had many dogs and many different pet insurance policies with other companies. Healthy Paws is by far the best!

I work in medicine so I am well aware of the common dealings with insurance companies. I CANNOT praise Healthy Pets enough for their absolutely superb level of service - it far surpasses any pet AND human insurance company I've come across. Fast, friendly, efficient response, guidance, processing and reimbursements. I've called quite a few times regarding our dog and have been comforted and clearly made aware of policy and what to expect each step of the way. The sheer simplicity of submitting claims through the mobile app is mind blowing to me - EVERY insurance company should be run this way. I've received status updates on the weekends and reimbursements nearly immediately. Every person I know with a pet has now signed up with Healthy Pets or are in the process of switching companies. Do not hesitate, this is a no brainer. Protect your pet and feel relief this company actually has their best interests at heart.