Healthy Paws | Pet Insurance Review

Service has gone downhill. We have been a member since 2016 and have been happy recommending HealthyPaws to our friends and family. But recently, not only have premiums constantly been going up, but they have become unscrupulous! My recent claim was denied citing "preexisting condition," but my dog never had this condition years ago when we first signed up for a policy!

I’ve had insurance for 10 years with healthy paws and the 1 time I go to make a claim, everyone is dragging their feet, delaying payment. We’ve spent countless hours jumping thru all their hurdles and delay tactics including resubmitting info multiple times. I intend to pursue legally if not resolve shortly. I’d stay away from healthy paws altogether.

Healthy Paws saved my cat's life. He was diagnosed with a rare heart condition and we would not have been able to afford the treatment he needs and is getting without Healthy Paws. Submitting claims is easy and processing time is fast. I do not know what we would have done without the insurance.

I do not know what I would have done if it were not for Healthy Paws. I few weeks ago my cat was diagnosed with a rare heart condition. He has been admitted to the hospital 5 times and is finally getting better. I would not have been able to afford the treatment he needs and is getting if it were not for Healthy Paws. Submitting a claim is super easy and the processing time and payment is fast. They also have an option for direct deposit. I cannot recommend them enough.

All of my interactions with Healthy Paws have been great. I have three dogs insured under Healthy Paws. I inherited a dog and was able to easily transfer over the insurance from the previous caregiver to me. I like the flexibility of building the coverage I want, and their premiums are reasonable. I recently had my first claim with Healthy Paws when my young dog had a neurological issue. When I knew the vet bills would be high I called the customer service line to discuss with them the process. They were super helpful and comforting. They requested my vet records ahead of time so that when I did submit my claim the process went smooth and I received my reimbursement quickly. I am very happy with Healthy Paws. They were very compassionate in all of my interactions with them.