Healthy Paws | Pet Insurance Review

My cat got a urinary tract infection and had to undergo a series of tests at the hospital to rule out anything more serious, and also he needed 3 different medications for a couple of weeks. My claim was over $1000 and I'd only been with Healthy Paws for a few months. Healthy Paws were brilliant and I can't recommend them highly enough - they email you at every stage of the claim and I got a quick refund within a week of submitting all the paperwork .. and the best thing is that it can all be done via their phone app .. it's really straightforward, easy and quick to submit - no super long forms to fill in. Their system is really user friendly.

What you think you're signing up for, you actually are getting. I've dealt with another insurance company before trying Healthy Paws and while they reimbursed, they nickle and dimed everything! These plans are simple, and the coverage listed is the coverage received. After the claim is processed they even send a follow up email to check on your pet. They're customer service is outstanding. I've emailed them numerous times (not an expert at insurance and needed some things explained in layman's terms) and they ALWAYS get back to me asap.

My 4-month old puppy Pepper got seriously ill after we sprayed our yard for ticks. We had to rush her to the Emergency Clinic where they had to keep her overnight to run several tests and give her all fluids and various medications intravenously. They sent us home on a Sunday with 4 different medications. I submitted the claim on Monday and they completed their review on Wednesday! In addition to the efficient and speedy claims processing, I received a personal email from them on Sunday asking how our little Pepper was! This wasn't one of those emails that automatically goes out after a few days--it even referenced what had happened to Pepper and told me to give her a hug from Healthy Paws! This level of customer service is rare--I was a VPI client for almost 14 years with my previous dog (may she rest), and never did I get an email like that. Human medical insurance companies could learn a thing or two from Healthy Paws! It's no wonder they are consistently rated one of the best pet insurance companies out there. Their insurance packages are, themselves, impressive enough--but that kind of customer service is really second to none. As other reviewers have said, they really treat their clients like family.

My one year old French Bulldog recently needed soft palate surgery and also surgery on his nose for Bracheocephalic Syndrome, something that can happen often with this breed. Healthy Paws was one of the few insurances that did not exclude this syndrome. Pierce had his surgery (and is doing great). I emailed the insurance a couple of times to make sure I was sending them the right information and had replies within an hour. When I had to call the company, the person I talked to was so kind and helpful. It was a pleasant experience. Filing my claim through their website was so easy and my claim was processed and I received my payment within one week. It would be so nice if medical insurance companies could be this great!

We could not be happier with Healthy Paws. We have all 3 of our dogs covered, and at first did not know what to expect. When I submitted our first claim, I couldn't believe how quickly it was processed and how easy it was. The mobile app makes things even easier. Customer service is great as well, and I always feel like they care about my pet and what we are going through. One of my dogs developed an autoimmune disease, and I am so grateful that we had this insurance, because autoimmune diseases are difficult to diagnose and consists of a lot of diagnostic testing. The treatment is often long term, and it's very comforting to know that my dog can receive the treatment and care she needs, and we can focus on getting her better rather than worry about the financial hardships. I am always amazed at how quickly the claims are processed, and that the coverage is exactly as they state. Claims can be approved as quickly as the same day. No hidden exclusions or fine print that keep our loved pets from getting the treatment they need. Even holistic and alternative treatment is accepted, which amazes me. I am so happy to have Healthy Paws to protect our "kids". It gives us piece of mind and extreme comfort to know that we have them on our side. Personal touches like emails and phone calls make us feel even more like they are on our side, and not against us. My friends and coworkers always joke that I must be working for them on the side, for how much I praise them and recommend them all the time. But I just love them that much! I highly recommend this insurance for all pet owners.