Healthy Paws | Pet Insurance Review

Within a six week time frame my dog Emma was diagnosed with an autoimmune disease that affects her toenails and then had to have a mast cell tumor removed. I submitted two claims online which was very easy to do. The first claim included Emma's complete records since she has been insured by Healthy Paws for 3 1/2 years and these were the first claims. Within a week the claim was processed. I expected longer since it was the first claim. The next claim was a day or two after surgery and received reimbursement checks a week later. I have worked in the health insurance industry for many years and know prompt and correct claims processing makes a company. Healthy Paws could give lessons to our health insurance companies. I researched several pet insurance companies and chose Healthy Paws as I thought it fit my needs the best and now I know I made the right decision.

On April 17th, 2015 we took, Coco, our happy, playful, friendly and loving German Short Hair Pointer mix to our vet with what was thought to be a bladder infection. After two weeks of antibiotics there was no improvement. An ultra-sound was performed and a suspicious mass was found in the Trigone area of the bladder. A week later an expensive Cystoscopy was done and it disclosed the worst possible diagnosis. A transitional cell carcinoma was identified and because of its location, was declared inoperable.For many dogs, identification of a mass in the bladder presented a choice for the pet owner. Either perform the Cystoscopy at a cost of about $2000 or take the dog home until the symptom got so bad the pet would have to be euthanized - usually in days or a week or two at most. Many pet owners cannot afford $2000, just to identify with certainty, the cause of the problem. Especially knowing that future treatments could mean thousands more. In Coco’s case we did not have to agonize over that choice. Coco was insured by HealthyPaws Pet Insurance! A very wise decision I had made several years ago. In exchange for a very affordable premium my wife and I were also insured against having to choose between taking on debt to fight the cancer or surrender and put a family member down. HealthyPaws has exceeded all expectations of the service that would be provided. For the first several years we had no major claims and the ones we did submit were paid quickly. I emphasize “quickly” because I have come to expect a check to be in my mail box in less than a week. On several occasion in 3 days! Their on-line claim filing is fast and easy. No longer do you have to rely on your Vet’s staff to complete and send the invoice to your insurance company. You can easily do it yourself and watch the status change from claim “submitted” to “processed” on the same day then completed in the next day or two. Completed, in my experience means the check is in the mail. I never expected reimbursement to be that fast for any insurance company – pet or human! I have written this endorsement to thank HealthyPaws for all they have done to make a difficult situation easier. When I called them to ask if they would cover Chemo-Therapy, the question was answered even more quickly than their excellent claim service. I still remember the exact words. “Of course, that’s what we are here for!” They have continued to be there for us and I am happy to report that with her fou

Healthy Paws Pet Insurance is the absolute best option for being able to care for my dogs in the best possible manner. My 9 year old Irish Wolfhound, Simon, had a suspicious mass on his back and after consulting with a veterinary surgeon, it was decided to biopsy the mass in addition to doing an ultrasound and CT scan. Those tests were done to rule out any cancer and to give us a road map should the pathology report come back positive. Simon's biopsy came back negative but we decided to take the mass off because it was continuing to grow and would eventually interfere with several important body systems. Thank goodness that I was able to do all the testing necessary (thanks to Healthy Paws) and when the mass was sent to pathology the report came back as a sarcoma. Had I not had Healthy Paws insurance I may not have been able to do the required testing and ultimate surgery to insure the best possible result for Simon. Healthy Paws is wonderful about processing the claims within days of receiving the reports from the veterinary hospital. With expensive procedures the credit card gets charged up quickly and I can always count on Healthy Paws to pay the claim within days of the hospital submitting it. They also keep me updated on the status of the claim processing and the distribution of the reimbursement check. They are always pleasant to deal with and always available to answer questions. I have recommended this company to many people and will continue to do so. Thank you Healthy Paws for allowing me to get the best care possible for my animals!

They have great coverage and their customer service is amazing. Their team is in contact with you every step of the way from the time you submit the claim till it's complete.My 11month old puppy had to undergo surgery for blockage in his intestines due to an accident and then again within a week due him herniating it. They stayed in contact with me during the whole process and the turnaround for my coverage was great. They were so compassionate and truley cared about my puppy. Even after the claim was processed and complete...they followed up with me check on him to see how he was feeling. If you are looking for a good pet insurance company to protect your fur-babies..I would defiantly recommend Healthy Paws Pet Insurance. Kudos to them for outstanding customer service!!

Healthy Paws is the best! When we have our Frenchie at 3months old, we were searching for a right health insurance carrier for him. After reviewed several different companies, we have decided to go with Healthy Paws. OMG, we are glad to make that decision. Our Frenchie had issues with "cherry" eye (both eyes). After several visits to vet hospital, and veterinarian stronlgy suggested that he needs a surgery, otherwise it will get worse (poor little guys, he was 10 months old). Can you imaging how much it would cost to us for the surgery? Bottom line, the surgery was successful. We submitted all the claims to Healthy Paws and reimbursement within a week(90% of the surgery cost). Our Frenchie vision is back to normal. Thank you Healty Paws!!!!!