Healthy Paws | Pet Insurance Review

A little over three months ago my wife and I adopted two adult old dogs, a male American Bull Dog and a female pit bull mix. Because we'd had a very negative experience with another pet insurance company previously (VPI - avoid them!) we were reluctant to buy insurance again when we adopted our new pups. But we are so glad we did! A few months after adopting the dogs the female fractured her upper right canine tooth. Our local vet would have extracted the tooth but explained that the recovery period would be rough: 2-3 weeks on soft food with a risk of infection and, of course, loss of the tooth. She recommended we see a veterinary dentist who might be able to save the tooth and that is what we did. The doctor, Michael Jennings of VSEC in Levittown, Pa., operated on our girl and saved the tooth as promised. The bill, which included the removal and testing of a red growth on her chest, was close to $4,000, which we could not have afforded if we did not have insurance. Though it was not required, we got a pre-authorization from Healthy Paws and had the procedure, confident that that we would be reimbursed for 90 percent (less our $250 deductible.) Healthy Paws processed our claim within a week and issued the check.

Have had a lot of issues arise in the first year of my puppy and without HealthyPaws it would have been extremely hard to get her the care she has needed. The claims are reviewed very quickly and the checks arrive just as quick. My first experience with pet insurance and wouldn't think twice about trying any other.

I have had healthy paws for my 7 year old black lab mix for 6 years now. I have never filed a claim until this year. Starting in January, Finn started to experience some weight gain and issues with his back legs. The weight issues were related to Cushing's Disease (a problem with the pituitary gland), and is controlled with medication. The knee issues turned out to be two torn ACLs. Finn has just recently had his first surgery, and is scheduled for his second in a few months. Since I had never filed a claim with Healthy Paws before, I really had no idea how service would be. The most I had really dealt with their service department before was to update expiring credit card information. I was a bit worried, since the first claims I would be sending in would be rather large, but Healthy Paws couldn't have been easier to deal with. From the time the claim was filed (I had about 10 different claim forms from various vet visits and surgeries) to the time a check was in the mailbox was maybe four or five business days at most. For the smaller claims like medication, the claim was processed the same day. For the large surgery claim, it was only a couple of days for it to be processed (completely understandable since the claim was so large). It was really great peace of mind to be able to make sure my wife and I could make decisions about the health of our best friend without worrying about the financial side of things. Healthy Paws has been absolutely wonderful. They've really helped us, and with a completely friendly attitude about everything as well. I've been recommending them to friends, and couldn't be happier.

Our pup Buddy had a terrible foxtail that had worked its way into his hind quarters buried deep in his fur. After several vet appointments, the vet finally figured out it was a foxtail, not a bug bit or old infection. By this time it had worked its way deep within and he had to undergo surgery to have it removed. This was an unexpected expensive little seed. But with our skilled vet and reliable responsive Healthy Paws, Buddy's seed was removed and his bills paid within 10 business days. He is healing fast and we are relieved and feeling grateful we chose healthy paws for insurance. SO WORTH IT.

Recently, we had to take my dog into an emergency clinic and she had to get an endoscopy to remove and item she had a swallowed followed by 2 follow up days at her vet for IV fluids and antibiotics. After things calmed down I submitted the 3 claims for the different invoices to Healthy Paws. It was so easy to submit the claims and notes online and Healthy Paws responded quickly about the status of processing the claims and the reimbursements we would be receiving. I was so surprised when a week later, I got contacted by Healthy Paws just checking in to see how she was doing after everything that had happened. It was such a nice touch and I was so surprised to receive that email. It really made me feel like who they care for. I was very pleased with the speed of processing my claims and so impressed by their follow up.