Healthy Paws | Pet Insurance Review

We are so thankful that we signed up our dog up with Healthy Paws when we adopted her a little over 3 years ago. She just had her second TPLO surgery and the coverage saved us! The ease and wonderful customer service are just excellent!

Healthy Paws made it easy to decide to get TPLO surgery for our dog last year on his back right then again this year on the back left. We've had policies with them for years!

Heathy Paw's Insurance is the best out there. I did my research prior to signing up with them and couldn't be happier. I have unfortunately had to use my policies a couple of times this year. Both times the claims were so easy to complete and any questions were answered quickly. It took less than a week and a half to obtain my insurance refund, that's amazing! Also, they had followed up to see how my dog was doing after her oral surgery. This just shows the level of service you get from this Company. Everyone at Healthy Paws in my experiences with them, is wonderful, caring and considerate. Though I hope never to need again, it's calming and reassuring to know Healthy Paw's Insurance is there for me if it's needed. I would highly recommend this company for your pet's needs.

I have had Healthy Paws for YEARS. In the past I have rated them 5/5 and had claims processed quickly and any issues handled swiftly. Customer service was second to none. Until my pet passed away..... My dog passed away on the 16th of the month, I notified HP right away. I filed a claim for the cremation expenses, as covered by her medical condition. They still took out my premium on the 21st and have not processed my claim. I understand that things happen - however my communications with them have been less than helpful. The first time I emailed, they said it would be taken care of in a timely manner. 7 days go by, so I call customer service. They proceed to tell me that my claim will be processed on the 25th and my account will be closed and they will refund my premium. On the 26th I called back and and the gentleman on the other end of the phone proceeds to tell me that no one should have said that and that there are a 'lot of other sick dogs' so we will process your request as soon as possible. I have been really nice in my communication with them, as I know things happen but this is a little ridiculous at this point. I also felt it was a little insensitive to say that my claim was being held up because there are a 'lot of other sick dogs'. I really expected better, Healthy Paws... you were a big part of helping us when we needed it. Now I feel like we don't matter because you're not going to get a monthly premium from us anymore.

I am so happy I decided to get pet insurance for my dog and I'm even happier that I chose Healthy Paws as the insurance for my dog. I'm embarrased to admit that I've submitted more pet insurance claims than I wished. My dog is very high maintenence and he seems to get himself checked into the vet a lot... or perhaps he loves vet visits and does what he can to keep going back. Either way, knowing that this insurance is supporting us financially makes me feel better. Their website and app are very easy to use and I look forward to seeing my reimbursement checks in the mail. So if your dog/dog breed is known to be on the higher vet-visiting side, I highly recommend signing up with Healthy Paws. Thank you Healthy Paws for helping me keep my dog healthy and alive.