Healthy Paws | Pet Insurance Review

Besides the fact that Healthy Paws has helped us save thousands of dollars on health care for our cats, they have given us the confidence to approve every medical procedure recommended by the vet. We have never had to worry about the cost, only what's best for our pets. Their customer service is also exceptional -- much better than our own insurance company! Everyone is very helpful, claims are easy to file online, and reimbursements are sent promptly. Customer questions are always answered personally with great courtesy. We will continue to insure every pet we ever have with Healthy Paws.

I had healthy paws insurance since I had my dear angel Beibei. She passed away last week. I had submitted my last claim for her and I had received a quick and warm response. Beibei is a golden doodle and she had gone through quite a few major health issues in her life. She had three surgeries and developed arthritis since last year. I was always able to seek for the best treatment for her without worrying about too much of the financial burden due to Healthy Paws. I enrolled into the program online in 2013 when she was few months old. I always submitted claims online, over the course of 10 years, I never needed to call and every claims were handled promptly and professionally. Most of the time I received the reimbursement check before I need to pay my credit card. When I started the insurance, I never thought Beibei could use that much as our previous dog hardly needed to visit vet in his 15 years of life. Healthy Paws helped me to get through the difficult time for the past 10 years. I couldn’t appreciate more.

I have been with healthy paws for many years and have had very good experiences in the past. However, things have changed. I am having trouble getting reimbursed for insulin and syringes for my diabetic dog. I have been trying to reach them by phone for over 2 weeks and I get a recording to call back during office hours. Problem is I am calling during office hours. NOTE: Healthy paws has been in touch with me and is reexamining my claims. Regarding the phones, I didn’t realize they are on PST time. All is good now.

Had them for last 3 year and they never want proccess claims. They try to find a way to not pay In 3 yrs paying $75 per month they only paid $48 for one claims. What’s the point on getting insurance if YOU are looking for ways NOT pay - Shame on this company I cancelled and went to anther provider

We have had Healthy Paws insurance since my German Shephard family member was less than a year old. She was healthy until a month ago. As a result of an emergency ultrasound, we found a tumor on her spleen that ruptured. Because we have Healthy Paws Insurance we were able to make a quick decision on giving her an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not, which it unfortunately it was. Even though Kona's outcome is not what we hoped for, it allowed her few precious weeks with her, and were well worth it! For 11 years, Healthy Paws promptly paid all of her prescriptions and emergency visits less our annual deductible at 90%. The claim process is/was very easy and fast and we received updates along the way. I highly recommended them to all pet parents! Their policies and customer service people are the best!