Healthy Paws | Pet Insurance Review

My dog was on another insurance for about 6 years. I changed over to Healthy Paws because I couldn't strand dealing with the other insurance and I had read rave reviews about Healthy Paws. Within a 6 weeks of being on the insurance, my dog needed emergency surgery for a splenectomy. Costs were about $5,300. If we hadn't had this insurance, we wouldn't have been able to afford the surgery and would have had to put him down. I had a check in hand 2 or 3 days after I had submitted the claim. It took longer because there was a lot of paperwork. My cat needed exploratory surgery last week and Healthy Paws offered to prepay their portion of the bill. Once again, the time between submitting the claim and receiving a check was just a few days. The few times I've had to actually speak to someone, they were very pleasant. Emails are answered within a few hours. And they just sent me an email asking about how he was feeling and were specific as to what sort of surgery he had. I seriously can't say enough nice thing about them!!!!

Our beloved Frenchie, Bowser, had to undergo immediate surgery due to a disc protrusion with spinal cord compression at C2-3. With an MRI bill of over $2300, and surgery estimates of almost $5000, Healthy Paws was there to quickly reimburse us of the 90% of the bill. To be honest, I was expecting a difficult time with submitting a claim (as this was our first major medical claim). But Healthy Paws was awesome from the time we submitted our claim until post-surgery (even following up with an email to see how our Bowser was doing). Every phone call to Healthy Paw was greeted and helped by a very kind customer support personnel. They truly have gained my trust as best pet insurance in my books. Thank you again to everyone at Healthy Paws!

Usually I never review anything. This place is unusually good. I bought this insurance in October and had three claims since then with no hassles. Last week I turned in a bill at 9am and got a response back from them by noon saying my claim was already processed and that a check was going in the mail. I got it 2 business days later. No joke! I have had no increase in premiums nor was it a hassle submitting a claim. No questions were asked even. I wish I had this for my health insurance instead of Blue Cross/Blue Shield. The best part is that its super easy to file. Our vet filed for us twice for free and I filed once myself online. Although we own a dog. This place is the cats pajamas. Pun intended.

Within a six week time frame my dog Emma was diagnosed with an autoimmune disease that affects her toenails and then had to have a mast cell tumor removed. I submitted two claims online which was very easy to do. The first claim included Emma's complete records since she has been insured by Healthy Paws for 3 1/2 years and these were the first claims. Within a week the claim was processed. I expected longer since it was the first claim. The next claim was a day or two after surgery and received reimbursement checks a week later. I have worked in the health insurance industry for many years and know prompt and correct claims processing makes a company. Healthy Paws could give lessons to our health insurance companies. I researched several pet insurance companies and chose Healthy Paws as I thought it fit my needs the best and now I know I made the right decision.

On April 17th, 2015 we took, Coco, our happy, playful, friendly and loving German Short Hair Pointer mix to our vet with what was thought to be a bladder infection. After two weeks of antibiotics there was no improvement. An ultra-sound was performed and a suspicious mass was found in the Trigone area of the bladder. A week later an expensive Cystoscopy was done and it disclosed the worst possible diagnosis. A transitional cell carcinoma was identified and because of its location, was declared inoperable.For many dogs, identification of a mass in the bladder presented a choice for the pet owner. Either perform the Cystoscopy at a cost of about $2000 or take the dog home until the symptom got so bad the pet would have to be euthanized - usually in days or a week or two at most. Many pet owners cannot afford $2000, just to identify with certainty, the cause of the problem. Especially knowing that future treatments could mean thousands more. In Coco’s case we did not have to agonize over that choice. Coco was insured by HealthyPaws Pet Insurance! A very wise decision I had made several years ago. In exchange for a very affordable premium my wife and I were also insured against having to choose between taking on debt to fight the cancer or surrender and put a family member down. HealthyPaws has exceeded all expectations of the service that would be provided. For the first several years we had no major claims and the ones we did submit were paid quickly. I emphasize “quickly” because I have come to expect a check to be in my mail box in less than a week. On several occasion in 3 days! Their on-line claim filing is fast and easy. No longer do you have to rely on your Vet’s staff to complete and send the invoice to your insurance company. You can easily do it yourself and watch the status change from claim “submitted” to “processed” on the same day then completed in the next day or two. Completed, in my experience means the check is in the mail. I never expected reimbursement to be that fast for any insurance company – pet or human! I have written this endorsement to thank HealthyPaws for all they have done to make a difficult situation easier. When I called them to ask if they would cover Chemo-Therapy, the question was answered even more quickly than their excellent claim service. I still remember the exact words. “Of course, that’s what we are here for!” They have continued to be there for us and I am happy to report that with her fou