Healthy Paws | Pet Insurance Review

We adopted our pup, Riley, in January of 2014 at 8 weeks old. She's a mixed breed (we think she is a Beagle / Lab mix) weighing in around 45 lbs, and loves to eat. We signed up for Healthy Paws as soon as we adopted her, and since the beginning they have been amazing at processing our claims with no fuss. She went through the usual issues (diarrhea, kennel cough, UTI's, etc...) nothing major, and we were very satisfied with their service and response time (always less than two weeks, typically around one, never any debate on whether charges were covered or not). However, at the beginning of August Riley suddenly stopped eating her food, became very lethargic and we knew right away that something was very wrong. Even with the worst spouts of diarrhea - she would eat everything in site. We rushed her into the vet before work, they did some x-rays, and with the results being inconclusive, decided to hold her at the Vet and have an ultrasound done. We received a call around 5 pm that there was definitely a blockage between her stomach and small intestines, and due to the sensitivity of the location the blockage was in - we needed to really go into surgery that night at an emergency facility. Long story short - Riley went through the surgery without any complications on Thursday night. We were able to pick her up Saturday morning, and $6,891.54 later, we got our baby back. As soon as we got the bill (Saturday AM) - we used their mobile application to submit the bill through my iPhone, no forms, no prior authorizations, no hoops to jump through, just a picture of each page of the invoice and pressed submit. By 11am THAT Monday, two days later, I received an email that the claim was processed with an EOB link: $6,202.39 paid! By Thursday of the same week, I had a check in my hand. Unreal processing time! In a time of such agony and fear that something could have happened to our baby, they gave us one less thing to worry about. They helped us avoid turning her medical matter into a fiscal matter, which really let us focus on what was most important for Riley. About a week after all was said and done, they even reached out to us to see how Riley was recovering. Thank you Healthy Paws!

My rescued pooch had mast cell tumors that needed to be removed from her ear. Healthy Paws provided stellar coverage and support throughout the process. They simply do what they say and advertise and do it best. I sleep better knowing they are my insurance partner and it is some of the best money spent by me monthly. They are a godsend.

Shortly after getting pet insurance thru Healthy Paws we needed a vet visit! My puppy ate a rock :/ Getting pet insurance was the best decision ever! I have another insurance provider for my 5 yr old Boxer but I feel Healthy Paws has a much better plan and covers a wider arange of issues. It's very stressful when you have a sick or injured pet.......Healthy Paws took all thee stress and worry away. I was able to focus on getting my puppy well. Thank you Healthy Paws! PS..I work for a family run pet supply and now recommend Healthy Paws to all our customers! Karin & Saylor

We selected Healthy Paws in 2011 when our first dog Diesel was a puppy and could have been nicknamed "crash." Fortunately, he grew up a little and we didn't have to use it. When we got our second dog Luna in 2013 we added her immediately. We are so glad we did as this year, Luna has had more than her fair share of vet visits. She was hit by a car in February, tore a cruciate in March and had TTA surgery, followed by rehab, and just a few weeks ago tore her meniscus in the same leg and had to have another surgery. Every time we submit a claim, it is processed and paid with no questions and no delay (usually within 10 days). It's been a rough year for Luna, but Healthy Paws has allowed us to focus on her recovery instead of worrying how we are going to pay her vet bills.

My French Bulldog had a cyst on her spinal cord and needed surgery to relieve the pressure it was placing which in turn was affecting the movement in her hind legs. We are extremely happy with the coverage we received from Healthy Paws and the quick turn around time to receive payment. Submitting the claims is very easy and done online with a follow up email from Healthy Paws showing it's being processed. Reimbursement checks were sent within the next week which was fantastic! I have recommended Healthy Paws to my friends and family and will continue to do so.