Healthy Paws | Pet Insurance Review

In June, my husband and I purchased a Healthy Paws policy for our boxer puppy, Emma. We purchased the policy early, but thinking that we really wouldn't use it much until Emma's later years. However, early on, Emma had a variety of medical issues. First, it was two instances of kennel cough. Later, something much worse came about. To make a very long story short, Emma had a very rare, adverse reaction to her microchip. Shortly after the chip was implanted on July 21, Emma developed a lump where the chip was. At first, our original vet told us that fat sometimes forms around the chip. We were told to ignore this lump and were told that our dog was healthy. However, a few weeks later, this small bump quickly grew to the size of a tennis ball. We went back to our vet, and were told that he would "explore" the problem during her spay. I didn't like the idea of simply "exploring" the lump in a surgical manner without even aspirating it first, so I listened to my gut and took Emma first to an emergency vet clinic, and then upon their advice to a new veterinarian. This new vet immediately aspirated the lump and found the fluid inside to be something he had never seen before. Emma went into surgery the next week and had a large cyst and the microchip removed. She was sent home two days later with drains to get rid of any excess fluid. However, that was not the end of Emma's problems. As soon as the drains closed up, the cyst formed again (even though there was no longer a microchip), this time to the size of a grapefruit; that is no exaggeration. The new vet recommended that we see a specialist. The specialist operated on Emma shortly after and not only removed the cyst, but also the "pouch" it was growing out of and much of the surrounding tissue. It was quite an extensive surgery. Currently, Emma is on the mend and the specialist is confident that the cyst will not come back, and we are taking many precautions to ensure that it does not and that Emma has a smooth recovery. My husband and I are cautiously optimistic that this is the end of this issue. From Emma's two surgeries and one trip to the emergency vet, we have filed multiple claims to Healthy Paws for this cyst/microchip issue. I cannot thank Healthy Paws enough for handling each claim in a timely and fair manner. The company should be applauded for its sense of compassion and professionalism. This ordeal with Emma has been emotionally draining, but thanks to Health

I have had pet insurance since 2003 (different carriers). Hands down some of the best customer service, fast response, and extremely quick reimbursement in the business. I wish my own medical and dental insurance was so good. Literally snap a photo of a claim to submit through their app and (at most) 4-5 days later a response or even the check itself. They cover the level and items as discussed in the policy. No round around or delay. My dog had a medical emergency 2 weeks ago that really tested the policy. Less then 7 days after submitting the claim the check arrived. I would not hesitate to insure a pet through Healthy Paws. All 3 of my dogs have policies with them.

My 3 year old pup was diagnosed with a Mast Cell tumor. Not only did they reimburse 90%, but they did so with compassion and care. I highly recommend Healthy Paws since they not only go above and beyond in reimbursement, but also care for the dog / owner.

Have been covered by Healthy Paws [HP] for just over 3 years and could not be more impressed and satisfied. My Frenchie has had expensive procedures for both his eyes (scratched corneas) and his spine (multiple bulging disks) and the process for claim and recovery has been easier than that for my Medicare and the cost is trivial compared to the coverage!

A month or so after my then 5-yr-old Frenchie, Schalkie [skáll-key], came into my life in 2012, we moved to New York City (from SF Bay Area). Once settled in, I found a highly recommended vet here in the Upper West Side and asked if they could recommend a reputable pet insurer. They gave me a few names, but said they had "heard good things" about Healthy Paws.I immediately contacted Healthy Paws [HP] and set up a contract. BEST MOVE EVER!! For the monthly cost of what I pay for a few meals here, we have been covered beyond my expectations. A couple of years ago, his corneas were scratched during play while boarding. This required expensive specialist treatment at the Vet Hospital here (BluePearl) and within a week of my claim, a large check was sent to me from HP. More recently, after an expensive MRI and determination of spinal issues which required significant, really expensive spinal surgery, HP came through again. I had actually not expected them to cover a problem that was actually a breed issue. Both the MRI and the surgery were covered and, again, beyond my expectations! We're talking $$thousands (!) covered. The coverage is essentially Medicare-level for pets and even more SIMPLE! To top it all off, they even contacted me asking after Schalk's recovery and such. Yeah, I recommend Healthy Paws at every opportunity.