Healthy Paws | Pet Insurance Review

My 18 month old maltese, Zophia unfortunately became a seizure patient a few weeks ago. We are JUST beginning this new unforseen completely out of the blue unexpected turn of events, HOWEVER I NEED to share our ALREADY AMAZING, over the top, consistent experience with Healthy Paws. I opted to purchase puppy insurance back in May due to Zophia being SO little yet acting SO BIG! Summer was approaching and we are very active! After MUCH research I decided, (THANK THE ALMIGHTY POWER, we DID) to make Healthy Paws Zophia's provider. After waking up August 27, 2015 to Zophia "stuck" in a seizure cluster I rushed her to the emergency veterinarian hospital. Since we have been admitted to ICU twice for a total of SIX nights, transferred to the neurologist specialist team, placed on several medications, many tests, MRI, spinal tap, therapy, just to get an idea of my anxiety, stress and extremely exhausting levels!! To date I have thousands and thousands and thousands......in vet bills, to date I have ALREADY RECEIVED, checks cut, in the mail, in my hands thousands and thousands and thousands and thousands of $$$$$$$$$ from Healthy Paws!!! Even Zophia's neurologist, knowing my non existent financial situation, that the scans and tests required to 100% determine her diagnosis, and continued care and treatment plan, are VERY costly, gave me time to take it in, call Healthy Paws to see what they were willing to do for Zophia and I, "insurances being a business" as she put it. Was astounded when I came back to tell her, "we're GOOD to go", Healthy Paws, being that this was NOT preexisting DID in fact cover, to date 90%, as I chose per her initial enrollment, INDEED WILL BE COVERING 90% NOW and forever her condition. "Are you kidding, that is amazing!!! " NOT one bit commen, BUT amazing"!!! Said Dr. B. The very first time calling a claims specialist was on a Friday at 330pm, having to up front charge invoices on my credit card my anxiety and question level was high due to the fact weeding up to 6 weeks for reimbursement sounded like a lifetime. The super sweet informative caring agent told me she would pull Sofia's file as soon as she was done with the one she was working on at the time. And then would send me an confirmation email. I thought Yeah right its closing time on a Friday never. Well lo and behold within 45 minutes received an email and my first check was being processed and sent in the mail. I thought I lucked out having that claims specialist answer my phone c

We adopted our pup, Riley, in January of 2014 at 8 weeks old. She's a mixed breed (we think she is a Beagle / Lab mix) weighing in around 45 lbs, and loves to eat. We signed up for Healthy Paws as soon as we adopted her, and since the beginning they have been amazing at processing our claims with no fuss. She went through the usual issues (diarrhea, kennel cough, UTI's, etc...) nothing major, and we were very satisfied with their service and response time (always less than two weeks, typically around one, never any debate on whether charges were covered or not). However, at the beginning of August Riley suddenly stopped eating her food, became very lethargic and we knew right away that something was very wrong. Even with the worst spouts of diarrhea - she would eat everything in site. We rushed her into the vet before work, they did some x-rays, and with the results being inconclusive, decided to hold her at the Vet and have an ultrasound done. We received a call around 5 pm that there was definitely a blockage between her stomach and small intestines, and due to the sensitivity of the location the blockage was in - we needed to really go into surgery that night at an emergency facility. Long story short - Riley went through the surgery without any complications on Thursday night. We were able to pick her up Saturday morning, and $6,891.54 later, we got our baby back. As soon as we got the bill (Saturday AM) - we used their mobile application to submit the bill through my iPhone, no forms, no prior authorizations, no hoops to jump through, just a picture of each page of the invoice and pressed submit. By 11am THAT Monday, two days later, I received an email that the claim was processed with an EOB link: $6,202.39 paid! By Thursday of the same week, I had a check in my hand. Unreal processing time! In a time of such agony and fear that something could have happened to our baby, they gave us one less thing to worry about. They helped us avoid turning her medical matter into a fiscal matter, which really let us focus on what was most important for Riley. About a week after all was said and done, they even reached out to us to see how Riley was recovering. Thank you Healthy Paws!

My rescued pooch had mast cell tumors that needed to be removed from her ear. Healthy Paws provided stellar coverage and support throughout the process. They simply do what they say and advertise and do it best. I sleep better knowing they are my insurance partner and it is some of the best money spent by me monthly. They are a godsend.

Shortly after getting pet insurance thru Healthy Paws we needed a vet visit! My puppy ate a rock :/ Getting pet insurance was the best decision ever! I have another insurance provider for my 5 yr old Boxer but I feel Healthy Paws has a much better plan and covers a wider arange of issues. It's very stressful when you have a sick or injured pet.......Healthy Paws took all thee stress and worry away. I was able to focus on getting my puppy well. Thank you Healthy Paws! PS..I work for a family run pet supply and now recommend Healthy Paws to all our customers! Karin & Saylor

We selected Healthy Paws in 2011 when our first dog Diesel was a puppy and could have been nicknamed "crash." Fortunately, he grew up a little and we didn't have to use it. When we got our second dog Luna in 2013 we added her immediately. We are so glad we did as this year, Luna has had more than her fair share of vet visits. She was hit by a car in February, tore a cruciate in March and had TTA surgery, followed by rehab, and just a few weeks ago tore her meniscus in the same leg and had to have another surgery. Every time we submit a claim, it is processed and paid with no questions and no delay (usually within 10 days). It's been a rough year for Luna, but Healthy Paws has allowed us to focus on her recovery instead of worrying how we are going to pay her vet bills.